Payment applied to wrong customer cannot reverse greyed out

[linhdo]

Hi, 

We have applied a customer payment to the wrong invoice. 

The payment cannot be reversed because it is gregyed out - the payment looks like it was applied to an invoice dated after payment dated. 

Payment - 5/9/2022

Invoice - 19/10/2022

I have gone and followed the instructions to reverse out the invoice first to create a credit note. And then pay the refund for the credit note bank to the bank account. It matches the deposit and withdrawal in the bank account, however, where is the original payment from the correct customer to be applied to the correct invoice? 

[CloverQ]

Hi @linhdo 

After reversing the invoice then refund the credit note, effectively resetting the account balances to before the wrong payment was recorded, you can then record a Receive Payment transaction with the correct invoice, the bank account should reflect that deposit in the end. 

Please feel free to let us know how you go, or if you have any further questions.