need help to confirm company file

[gdelacruz]

Hi MYOB Team,

We have called MYOB twice this morning but we're put on hold for 4.37 minutes and 5 minutes and we hanged up as its finishing our data.

Are you able to help me please to confirm a company file, we only have 2 days to confirm, otherwise will not able to post transactions into our file.

Please provide your private email address to send the company details.

Thank you!

Glenda

[Tracey_H]

Hi @gdelacruz 

Online Confirmation can be impacted by settings on your computer. If you are on an older Operating System and/or running an older version of AccountRight then we do recommend reviewing the settings on your computer - the TLS settings. Check out the What happens when confirmation isn't working? section of Activation and Confirmation of company files guide for information on that process.

Should you still be unable to confirm then please provide the following information:

• The last FOUR digits of the serial number of the product -  Setup>>Company Information
• The company file ID - Help>>About AccountRight
• The version of the software you are - Help>>About AccountRight