Bill suggestions

[Zappy]

I got a direct debit from MYOB a week ago

After several utterly fruitless hours on the phone yesterday, I'm still no closer to working it out. The staff don't know. I was asked to send an email to accounts.  I did that and haven't even got a confirmation never mind a solution. 

What else can I do?

[PriyaSelvaraj]

Hi @Zappy 

Sorry to hear that your issue has not been addressed. I have sent a private message requesting additional information.

Kindly reply to my direct message and I will get this sorted out at the earliest possible.

Cheers

Priya Selvaraj

[Zappy]

Can you keep following through on this. I still don't have a response from accounts. A case was created and yet I can't see the open case on my account.  

[Zappy]

Totally unbelievable Priya. One of the poorest examples of customer service I have encountered in a very long time. This information should be available in an instant. I expect much better in future. I genuinely appreciate your help but it should not have been necessary.  

Kevin V Russell 

[PriyaSelvaraj]

Hi @Zappy 

Thanks for sharing your thoughts. I totally understand accessing your bill should be an easy step.

Due to some technical billing issue, invoices were not sent for some customers but should be available under My Account for future invoices.

Appreciate your continued support, and please feel free to reach out if you have any issues moving forward.

Note: I am closing this case as we have resolved this query and start a new post for any other concerns.

Cheers

Priya Selvaraj

[Zappy]

We haven't solved anything until I can get access to the information when I need it. Let's give it another month

Of course I appreciate your help but I need to know the system is working 

I'm certainly not confident today

Kr