PriyaSelvaraj
MYOB Moderator
Joined 2 years ago
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Have questions? We're just a chat away! Our Live Chat feature is now available for Practice customers Open MYOB Practice, click the help icon (?) in the left menu bar and selectLive chatfrom the menu. Check out the article Practice live chat (myob.com) for more informationRe: Give us the turn off BPay option now!!!
HiThink1 I would like to extend my sincere apologies for the inconvenience you have experienced. I completely understand your frustration. Unfortunately, at this stage, turning off BPAY is still not an option. However, I would like to assure you that your feedback has been escalated as a top priority with our support teams. I'll keep you updated on any developments in this matter as soon as possible. Appreciate your patience and understanding. Thanks Priya SelvarajRe: Invoice has been hacked
HiMonick Appreciate your efforts in changing the passwords and taking the time to inform us about the incident. This sounds like your client's email may have been compromised. I would highly recommend taking a look at our security commitmentSecurity at MYOB | Australiaand reporting it to our security management team viasecurityincidents@myob.com If you have any further questions, do let me know. Thanks Priya SelvarajRe: changing our billing email address with myob
HiHiroshi Note: Your post has been edited as it contains personal information like serial number, email address etc. Thanks for reaching out. To update the billing email address kindly reach out to our Live chat or phone support teams as we need to verify the primary account holder. Alternatively, the update can be done by logging on to My. Myob, to learn more refer to theManaging your MYOB account. Cheers Priya SelvarajRe: Unknown MYOB Charges
HiFBKServices Thanks for your post. I'll contact you via private message to get the file details so that I can look into these unknown charges further. As a partner, you can contact our support directly via the partner dashboard. To learn more refer to the following linkSubmitting a support request in My Account (myob.com). Regards Priya SelvarajRe: MYOB PAY SUPERANNUATION - funds not arrived at employees super funds - 14+ days since payment taken from our bank account
HiLaura85 Regarding Pay Superannuation payment, I would suggest contacting our Pay Super team via the email paysuper@myob.com. They should be able to check and provide an update. Please make sure to include your serial number and business details in the email. Thanks Priya SelvarajRe: Returned Super Payments how do I find out who it belong to and how to pay the correct account
HiEmbraceECC Sorry about the delayed response. Generally, in a scenario like this, either the super fund directly or the pay super team details the super payment return information via email. Let me reach out to you via private message to gather some details and to further help with these returned payments. Regards Priya Selvaraj
