PriyaSelvaraj
MYOB Staff
Joined 2 years ago
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Re: Give us the turn off BPay option now!!!
Hi Think1 I would like to extend my sincere apologies for the inconvenience you have experienced. I completely understand your frustration. Unfortunately, at this stage, turning off BPAY is still not an option. However, I would like to assure you that your feedback has been escalated as a top priority with our support teams. I'll keep you updated on any developments in this matter as soon as possible. Appreciate your patience and understanding. Thanks Priya Selvaraj164Views0likes0CommentsRe: Invoice has been hacked
Hi Monick Appreciate your efforts in changing the passwords and taking the time to inform us about the incident. This sounds like your client's email may have been compromised. I would highly recommend taking a look at our security commitment Security at MYOB | Australia and reporting it to our security management team via securityincidents@myob.com If you have any further questions, do let me know. Thanks Priya Selvaraj227Views0likes0CommentsRe: STP Pay Event Error
Hi LTE Thanks for your post. The STP error code CMN.ATO.PAYEVNTEMP.000282 could be linked date issue, please refer to the following post as the suggested solution on the post may fix the error message with your scenario too! https://community.myob.com/t5/Single-Touch-Payroll-STP-Q-A/CMN-ATO-PAYEVNTEMP-000282/m-p/825706#M13284 Let me know if you have further questions. Cheers Priya Selvaraj236Views0likes0CommentsRe: changing our billing email address with myob
Hi Hiroshi Note: Your post has been edited as it contains personal information like serial number, email address etc. Thanks for reaching out. To update the billing email address kindly reach out to our Live chat or phone support teams as we need to verify the primary account holder. Alternatively, the update can be done by logging on to My. Myob, to learn more refer to the Managing your MYOB account. Cheers Priya Selvaraj123Views0likes0CommentsRe: Unknown MYOB Charges
Hi FBKServices Thanks for your post. I'll contact you via private message to get the file details so that I can look into these unknown charges further. As a partner, you can contact our support directly via the partner dashboard. To learn more refer to the following link Submitting a support request in My Account (myob.com). Regards Priya Selvaraj149Views0likes0CommentsRe: MYOB PAY SUPERANNUATION - funds not arrived at employees super funds - 14+ days since payment taken from our bank account
Hi Laura85 Regarding Pay Superannuation payment, I would suggest contacting our Pay Super team via the email paysuper@myob.com. They should be able to check and provide an update. Please make sure to include your serial number and business details in the email. Thanks Priya Selvaraj122Views0likes2CommentsRe: Returned Super Payments how do I find out who it belong to and how to pay the correct account
Hi EmbraceECC Sorry about the delayed response. Generally, in a scenario like this, either the super fund directly or the pay super team details the super payment return information via email. Let me reach out to you via private message to gather some details and to further help with these returned payments. Regards Priya Selvaraj199Views0likes0CommentsRe: Invoice number not visible
Hi KD37 Thank you for your post. The issue with the date & invoice number not fully appearing on the screen has been resolved now. If you are still experiencing any difficulties, do let us know and we can look into this further. Regards Priya Selvaraj100Views0likes0Comments