Forum Discussion

Laura85's avatar
Laura85
Trusted Cover User
7 months ago

MYOB PAY SUPERANNUATION - funds not arrived at employees super funds - 14+ days since payment taken from our bank account

Hi there,   Can someone look into this ASAP - our contributions for January were processed via the Pay Super function in MYOB as per usual for January period on 20 February 2024, payment of $39,976...
PriyaSelvaraj's avatar
PriyaSelvaraj
MYOB Moderator
7 months ago

Hi Laura85 

 

Regarding Pay Superannuation payment, I would suggest contacting our Pay Super team via the email paysuper@myob.com. They should be able to check and provide an update. Please make sure to include your serial number and business details in the email.

 

Thanks

Priya Selvaraj

 

 

 

  • Laura85's avatar
    Laura85
    Trusted Cover User
    7 months ago

    Thank you for your quick response and assistance. I will email them directly now. 

    • Kathy2's avatar
      Kathy2
      Experienced User
      6 months ago

      Hi Laura85 and other members,  

      Did you receive any update on this error? We are still experiencing this problem, having made payments monthly, yet no payments arriving in employees fund accounts since December. I have emailed paysuper@myob.com but have not received a response. Did you manage to rectify the situation? Would appreciate help from any fellow myob members with knowledge on the same. 

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