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AP06's avatar
AP06
Experienced User
4 years ago
Solved

SUPERANNUATION NEW EMPLOYEE

Superannuation Fund "Colonial First State First Choice Wholesale Super"  Member number not being accepted by MYOB - unable to pay super for this new employee

  • Doreen_P's avatar
    Doreen_P
    7 months ago

    Hi WendyG1,

     

    Got it, let's tackle this together. I've tried to open the leave liability report on my end, but didn't encounter any issues. No worries, here are some steps to help resolve the issue you're facing with leave liability report:

     

    • Clear Browser Cache: Sometimes, clearing your browser's cache can resolve display issues.
    • Update Browser: Ensure your browser is up to date, as older versions may have compatibility issues.
    • Try a Different Browser: If the problem persists, try accessing the report using a different browser.
    • Check Pop-up Blockers: Make sure pop-up blockers are disabled, as they can sometimes interfere with report generation.

     

    Best regards,

    Doreen

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  • Komal_S's avatar
    Komal_S
    MYOB Staff
    4 years ago
    Copy LinkReport

    Hi AP06 


    Can you please confirm the fund USI/SPIN , ABN and the member number so we can check if the member number for this employee conforms to the member number rules format? 

    • AP06's avatar
      AP06
      Experienced User
      4 years ago
      Copy LinkReport

      ABN: 26 458 298 557  USI: FSF0511AU  Colonial First State First Choice Wholesale Super

      Member # 001065033016603   Also tried #45739612

       

      Thanks !

      • Komal_S's avatar
        Komal_S
        MYOB Staff
        4 years ago
        Copy LinkReport

        Hi AP06 

         

        The member number for this fund should start with the prefix "011". Please update the member number according to this rule and try authorising the payment again. Let me know how you go on.

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Superannuation Fund \"Colonial First State First Choice Wholesale Super\"  Member number not being accepted by MYOB - unable to pay super for this new employee

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SUPERANNUATION NEW EMPLOYEE","moderationData":{"__ref":"ModerationData:moderation_data:724239"},"body":"

Hi AP06 

\n


Can you please confirm the fund USI/SPIN , ABN and the member number so we can check if the member number for this employee conforms to the member number rules format? 

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Hi  

\n


Can you please confirm the fund USI/SPIN , ABN and the member number so we can check if the member number for this employee conforms to the member number rules format? 

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:724239_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:724373":{"__typename":"ModerationData","id":"moderation_data:724373","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:724373":{"__typename":"ForumReplyMessage","uid":724373,"id":"message:724373","revisionNum":1,"author":{"__ref":"User:user:203971"},"readOnly":true,"repliesCount":2,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"parent":{"__ref":"ForumReplyMessage:message:724239"},"conversation":{"__ref":"Conversation:conversation:724094"},"subject":"Re: SUPERANNUATION NEW EMPLOYEE","moderationData":{"__ref":"ModerationData:moderation_data:724373"},"body":"

ABN: 26 458 298 557  USI: FSF0511AU  Colonial First State First Choice Wholesale Super

Member # 001065033016603   Also tried #45739612

 

Thanks !

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"175","kudosSumWeight":0,"postTime":"2021-09-22T16:03:29.858+10:00","lastPublishTime":"2021-09-22T16:03:29.858+10:00","metrics":{"__typename":"MessageMetrics","views":852},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Staffing_and_Payroll/message:724094/message:724373","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"AcceptedSolutionMessage:message:724420"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"195","rawBody":"

ABN: 26 458 298 557  USI: FSF0511AU  Colonial First State First Choice Wholesale Super

Member # 001065033016603   Also tried #45739612

 

Thanks !

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:724373_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:724420":{"__typename":"ModerationData","id":"moderation_data:724420","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:724420":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:202751"},"id":"message:724420","revisionNum":1,"uid":724420,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"parent":{"__ref":"ForumReplyMessage:message:724373"},"conversation":{"__ref":"Conversation:conversation:724094"},"subject":"Re: SUPERANNUATION NEW EMPLOYEE","moderationData":{"__ref":"ModerationData:moderation_data:724420"},"body":"

Hi AP06 

\n

 

\n

The member number for this fund should start with the prefix \"011\". Please update the member number according to this rule and try authorising the payment again. Let me know how you go on.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":1,"repliesCount":1,"postTime":"2021-09-23T08:05:06.612+10:00","lastPublishTime":"2021-09-23T08:05:06.612+10:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":854},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Staffing_and_Payroll/message:724094/message:724420","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"218","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"420","rawBody":"

Hi  

\n

 

\n

The member number for this fund should start with the prefix \"011\". Please update the member number according to this rule and try authorising the payment again. Let me know how you go on.

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