Forum Discussion

BW4's avatar
BW4
Contributing User
4 months ago
Solved

Pay Superannuation - Pls enter valid Employee Membership Number

Hi,

 

Keep getting the red cross and this message when trying to process super via MYOB. Have checked superfund ABN, USI & employee membership numbers all correct. 

 

Have processed previoulsy with no issues also. 

 

"You need to enter a valid Employee Membership Number for this employee"

 

Thanks

  • Hi, BW4

     

    Thank you for providing the requested details.

     

    Upon checking, kindly delete the first 3 digits of the employee membership number and try to process the super payment again. Please let us know how it goes.

     

    Best regards,

    Doreen

5 Replies

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hi, BW4

     

    Thanks for your post.

     

    For us to further assist you with this, kindly provide us with the super fund name, USI and SPIN. These details will help us in assisting you efficiently.

     

    We are looking forward to your response.

     

    Best regards,

    Doreen

    • BW4's avatar
      BW4
      Contributing User

      Hi Doreen,

       

      details below;

       

      Fund name: COLONIAL FIRST STATE - FIRSTCHOICE WHOLESALE SUPER

      USI/SPIN: FSF0511AU/FSF0511AU

      ABN: 26 458 298 557

       

      Thanks

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator

        Hi, BW4

         

        Thank you for providing the requested details.

         

        Upon checking, kindly delete the first 3 digits of the employee membership number and try to process the super payment again. Please let us know how it goes.

         

        Best regards,

        Doreen