Forum Discussion

BW4's avatar
BW4
Contributing User
9 months ago

Pay Superannuation - Pls enter valid Employee Membership Number

Hi,   Keep getting the red cross and this message when trying to process super via MYOB. Have checked superfund ABN, USI & employee membership numbers all correct.    Have processed previoulsy wi...
  • Doreen_P's avatar
    Doreen_P
    9 months ago

    Hi, BW4

     

    Thank you for providing the requested details.

     

    Upon checking, kindly delete the first 3 digits of the employee membership number and try to process the super payment again. Please let us know how it goes.

     

    Best regards,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator

Hi, BW4

 

Thanks for your post.

 

For us to further assist you with this, kindly provide us with the super fund name, USI and SPIN. These details will help us in assisting you efficiently.

 

We are looking forward to your response.

 

Best regards,

Doreen

BW4's avatar
BW4
Contributing User
9 months ago

Hi Doreen,

 

details below;

 

Fund name: COLONIAL FIRST STATE - FIRSTCHOICE WHOLESALE SUPER

USI/SPIN: FSF0511AU/FSF0511AU

ABN: 26 458 298 557

 

Thanks

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    9 months ago

    Hi, BW4

     

    Thank you for providing the requested details.

     

    Upon checking, kindly delete the first 3 digits of the employee membership number and try to process the super payment again. Please let us know how it goes.

     

    Best regards,

    Doreen

    • BW4's avatar
      BW4
      Contributing User
      9 months ago

      Thanks!

       

      Looks like it went through? will keep an eye on the bank account to make sure it doesnt bounce back.

       

      Thanks for your assistance. 

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        9 months ago

        Hi, BW4

         

        Thank you for updating!

         

        We're glad that it went through successfully. Please feel free to create a post again if you encounter any issues. We are here to assist you!

         

        Best regards,

        Doreen

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