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July 2019
July 2019
Hi there,
I am trying to update to 2019.2.1 from the MY Myob site and I continually receive an error stating 'The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package MYOB.AccountRight.API.AddOnConnector.Installer.ms in the box below' (see image attached).
I have done a search on my computer for that folder containing the installation package and changed the folder to it however I am still receiving this error.
Can someone please assist?
Greatly appreciated
July 2019
July 2019
Hey @MetisSystems,
Thanks for posting on the community forum.
Are you able to try the Server Edition? You can find the download link for this here- MYOB Software Downloads.
If this fails I would recommend contacting IT as it may be trying to use the system folders which might be redirected to a network host.
I hope this response has been helpful, please reach out if you have any more questions.
**If this response has been useful, please click the "Accept As Solution" button to help other users find this information.**
Cheers,
Maxine
MYOB Community Support
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