Maxine_BC
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Joined 6 years ago
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Re: Compassionate Leave
Hey LaniOUP, Thanks for the post. I am linking you to an article that walks you through how to create leave categories and entitlements- Leave and entitlements. If you need to know specific information (such as rate of pay) for compassionate leave, I would suggest contacting Fair Work Australia or your accountant. I hope this helps! Please sing out if you need any more assistance with this. **If this response has been useful, please click the "Accept As Solution" button to help other users find this information.**5KViews1like0CommentsRe: Sales import Help with Error-25 please
Hey hes_bruce, Thanks for posting on the community forum. Sorry to hear you are getting an error and thank you for providing those details. To help me look further into this for you, are you able to provide me with the steps you are taking before this error occurs and a screenshot of the error message that pops up for you? Let me know how you are travelling.Re: On MYOB2019.2 - Experiencing frequent timeout errors within MYOB itself and API connected by a 3rd party also timing out.
Hey Klea, Thanks for posting on the community forum. A timeout error is generally caused when AccountRight is being asked to process more information than it can handle in a particular timeframe. As you are receiving a timeout error, you can try applying the timeout extender as detailed on our post- AccountRight Timeout Extender If you continue to receive the timeout error after applying the timeout extender then the next step would be to reduce the amount of information being processed. **If this response has been useful, please click the "Accept As Solution" button to help other users find this information.** Let me know how you go with this.1.1KViews0likes0CommentsRe: Anyone having trouble sending their STP file to the ATO?
Hey JulieM09, Thanks for keeping me updated. I am happy that this has now been resolved for you after rebooting your server. Feel free to mark this as a solution and do feel free to post again if you have any other queries. Have a nice Monday!1.1KViews0likes1CommentRe: Anyone having trouble sending their STP file to the ATO?
Hey JulieM09, Thanks for the post. Yesterday the ATO did report an issue with sending STP reports however this should now be resolved. Is this something you are having trouble with today? If so, would you mind providing a screenshot of that error message that appears and I would be happy to look into this further for you. Let me know how you are going.1.1KViews0likes3CommentsRe: Self-Managed Super Fund - Who has access to save new profile info?
Hey Irene99, Thanks so much for your patience. When working with our Pay Super function, only a Pay Super Authoriser can make changes or update details. I have had a look at your details from my end and can see that in your case, the person with the email address mxxxxlle.cxxn@rfxxxxxrty.com.au is the Pay Super Authoriser. To answer your second question, it may be more complicated due to the tick box "Pay Directly from AccountRight". If you were to process super transactions manually (outside of AccountRight) then I would suggest that this would allow you to do so. However, I would recommend keeping this box ticked and using the Pay Super feature. I hope this has cleared things up for you. If you have any more questions, feel free to post again. **If this response has been useful, please click the "Accept As Solution" button to help other users find this information.**1.2KViews2likes2Comments