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Product Ideas

Automatically place customer on hold when account is overdue

Contributing Cover User

14Posts

0Kudos

1Solutions

14 Posts
Contributing Cover User
Australia
New
New

It would be really handy to automatically place customers on hold (with override function) when their account is overdue.

Currently we have to manually check before processing an invoice, or at end of month put everyone on hold. 

 

If we could however have a 30 day Account go on hold after say 35 days, and other accounts like Prepaid go on hold 2 days if not paid. If we can set this parameter would be helpful. Of course with the ability to override if needed. 

It might be too much to ask but once paid and applied to account, the account then is realised. 

 

"Automatically place customer on hold when account is overdue"

 

Please give a Thumbs up if you too want this.... Also posted by someone else in 2014 but no progress. 

 

1 Comment
Princess_R
MYOB Moderator
3,171 Posts
MYOB Moderator

Hi @CBS001,

 

Thank you for your post.

 

I appreciate you sharing your thoughtful suggestion about automatically placing customers on hold when their account is overdue. This feature could indeed streamline the process and make it more efficient. To ensure that your idea gets the attention it deserves, I'll be moving your post to the MYOB Business Idea Exchange board.  where our developers regularly review suggestions for consideration. This way, everyone in our community can vote and provide feedback on your idea. 

 

Feel free to create a new post again if you need further help.

 

Cheers,

Princess