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Pay Super - Super Backpay
Hello, I need to process super backpayments dating back 6 years, as super wasn't calculated on a certain payroll category. I am completing the SCG Statements for each quarter of each year, which are uploaded to the ATO online services portal and the super and additional fees are all paid directly to the ATO via bpay. I also need to enter the backpay of super payments into payruns, but this generates them into Pay Super (but they've already been paid to the ATO). Is there a way to avoid this please? Any suggestions? Thanking you Thank you16Views0likes2CommentsMissing electronic payment
One of my customers has paid for an invoice on 18th March 2024 using the PayNow fuction. MYOB has triggered a receipt to acknowledge the payment. Unfortunately, we are unable to see this transaction at all. The date range has been set up to date and the bank statement did not reflect this payment. Will MYOB Support Team be able to check on this transaction and advise? Please contact me if you need further information.43Views0likes4CommentsPayslips not emailing and info missing
AccountRight Plus 2024.3.1.6 We have had this issue for awhile now ; Each week we do the payroll and select all the payslips to be emailed, usually around 50-55, and sometimes we only get 35 to actually send. We have tried from different computers and different logins. We have tried different methods of accessing them to send. But to no avail. The other issue is that some of the emails that actually do make it out, both payslips and invoices, are missing large chunks of information. It's like the "template" is in the pdf but the information is missing. We have had our IT people take a look and they are saying that the missing emails are not even making it to the email server. They have also asked for our SPF & DKIM details, are these the same for all MYOB users or unique to us? Thanks Belinda4Views0likes0Comments🚨 Service Disruption Update 07/05/2024
1 MIN READ We're experiencing a service disruption impacting select MYOB products. We understand some customers are facing challenges with logging into their account due to this issue. We are dedicated to resolving this issue and have our team investigating. We sincerely apologise for the inconvenience caused. For the latest information: Visit our StatusHub: [https://status.myob.com] Follow this channel for more updates We appreciate your patience and are doing everything we can to restore services as quickly as possible.163Views0likes5CommentsWelcome to the new Community Forum!
Good morning everyone! Welcome to our NEW Community Forum! We hope you find value in this newly upgraded space. We've simplified our board structure and have archived posts with no solutions to make it easier for you to navigate and find the answers you're after! If you have a question that's yet to be answered - feel free to start a new post! Simply click into the board that relates to your question and select "Create a post". If you have any feedback about the navigation and layout of our new Community Forum, leave a comment below - we'd love to hear from you! Feel free to reach out if there's anything you're unsure of or have any further questions! Cheers, Amanda. *Please note: You may notice that some functionality is missing post-upgrade such as your personalised profile icons. We are aware of this and are actively working to resolve it.260Views4likes3Comments