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Super paid to wrong fund, has not been returned.
Hi, The super fund was set up incorrectly for this employee. Funds were sent but have not been returned six weeks later. There appears to be no way to access details of payments. I have corrected the fund on the employee details and now the MYOB reports are showing that fund as being paid into - only the actual Payment run shows the error. Where can I go from here to check and look inot this payment/ Can I log into the cleaaring house?0Views0likes0CommentsCategories Tax Code
Hi, when I create a new category for accounts, i read online that i can enter the correct tax code when creating or editing. But there is no option and it just auto assigns some tax code. for example: i created a new category for income. it just assigns N-T and there is no option to change it. Any idea?38Views0likes6CommentsSet default Invoice Delivery Status to 'to be emailed'
Hi, Is there a way to set the invoice delivery status as 'to be emailed' as default. Several new customer cards get created everyday and it's left to me to manually go and change each one and it is very time consuming and frustrating. Thanks1View0likes0CommentsMYOB Offer Poor Support
Frankly I am just looking to vent. The support I receive from MYOB is always terrible. When you finally get through, the people you talk to are horribly under-equiped to answer the questions/solve problems. In one case I had a MYOB bug that I needed to deal with. The first time i had the problem, they fixed my transactions. The next time - bad luck, your system is always going to reflect inaccurate information. I have already started migrating one of my company files to Quick Books, and the support I have received from them has been exceptional. I have already run MYOB and Quick Books in parallel for one quarter and successfully matched, and I am about to reconcile the 2nd quarter. Assuming both sets of books matched again, I will be closing one MYOB file and in all likelihood will start runing my other company file in parallel with Quickbooks shortly after. I have been with MYOB since 2010 and their support has steadily and surely become worse. I am amused by the fact that after MYOB have provided support assistance they send you a "MYOBelieve you can DIY!" email, when their own support people flounded with the problem. I made a support call yesterday where I spent over an hour on the phone and eventually got some glib advice about how to solve the problem (after the support person had to call for advice). Interestingly, I went to see my Accountant's MYOB person today, and they not only suggested in a few moments what the MYOB people took me an hour to get to yeterday, but also showed me a much better way to correct the transactions in question. I really would prefer to stay with MYOB. They know and I know, most people will put up with poor service, because it is too hard to change their accounting software - which is exactly what I did. It gets to the point where staying makes no sense staying though, and it is now worth the pain of migrating.410Views3likes7Comments