MYOB payroll version 2024.1 wont install- OS Windows Pro 10

[Leo123]

Hi 

I experienced the same issue as thread. I tried the solution suggested but not works for me.

I have tried everything, I deleted temp files, stopped all start-up programs and MYOB payroll still won't start installing, After unpacking the files nothing happens. Please help !!

https://community.myob.com/t5/Other-MYOB-software/MYOB-Payroll-won-t-install-on-windows-11/td-p/8328...

[jenniek]

Hi @Leo123 

How long did you wait for it to start - sometimes it takes awhile. Also right click - run as administrator. We had 1 instance last year where we had to delete all payroll install folders (not just an un-install) to be able to do a complete re-install.

[Leo123]

tried everything. waiting for more than 4 hours. nothing happens. 

[jenniek]

Hi @Leo123 

Have you tried using safe mode? (I know that's easier said than done in Win10 - but it can be done)

[Leo123]

Thanks.

a bit weird. I have to quit one drive and login again everytimes when installation frozen. 

[jenniek]

Hi @Leo123 

I had exactly the same issue yesterday when I finally tried to upgrade our laptops. This is the process I used.

- restart the computer

- close all programmes running

- Close One drive (mine was running in bottom task bar) Right click and exit

- run installer as admin (right click and run as admin)

- When it stops/disappears, open task manager

- Check down the task manager list for a programme running called Microsoft Office Click-to-Run - right click and end task

- I also closed Microsoft sharepoint - and one of these two allowed the programme to start installing.

- you will be prompted to re-start your computer anyway after the install, so all programme will re-start without issue.

Hope this helps.

[Teepee11]

Hi @Leo123, I have faced the same issues but found that @jenniek's advice to open the Task Manager when the installation dialog disappears & close the MS Office and Sharepoint processes running in the background (after also closing Onedrive), and this worked perfectly. Thanks to you both for sharing this info here.