Forum Discussion

sharronr's avatar
sharronr
Contributing User
5 months ago

Payroll disappeared

Hi my payroll has disappeared.  Can this please be fixed. 

4 Replies

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  • Celia_B's avatar
    Celia_B
    MYOB Moderator
    5 months ago

    Hi sharronr,

     

    Thank you for your post and welcome to the Community Forum. 

     

    We are sorry to hear about your experience regarding your payroll concern. Could you please confirm if you are referring to the payroll transactions or if it is missing from the menu? Could you please provide me with more details on the issue or can you send me a screenshot where you cannot see your payroll to assist you further with this? Meanwhile, we recommend doing the basic troubleshooting like clearing the browsing cache, clearing them fixes certain problems like a website loading slowly and helps your device run optimally. You can also try it on a different browser. 
     

    We hope to hear from you soon. 

     

    Or If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

     

    Kind Regards, 

    Cel

     

  • Celia_B's avatar
    Celia_B
    MYOB Moderator
    5 months ago

    Hi sharronr,

     

    This post was answered by one of our Community Forum moderators, kindly check on this link. If you still need assistance do not hesitate to contact us again or create a new post. We are more than happy to help. 

     

    Kind Regards, 

    Cel

     

      • Celia_B's avatar
        Celia_B
        MYOB Moderator
        5 months ago

        Hi sharronr,

         

        Thank you for getting back to us and we are sorry to hear that you still have the issue. To better assist you, please give me more information on your concern. Are you referring to the payroll transaction or is it missing from the menu? Or if you have upgraded MYOB Business Essentials to MYOB Business Payroll?  If yes, your payroll has likely been transferred. Can you please try to go to app.myob.com and log in with your same email address and password? 
         

        Thanks, 

        Cel