RoxyAtButtery
Experienced Cover User
Joined 9 years ago
User Profile
User Widgets
Contributions
Re: Income Statement errors - STP
Hi Leneth_A, Yes - quite a lot of update events have already been sent to try and fix the situation but nothing has worked. I have already researched the ATO website before I contacted MYOB to see if they had any solutions and they say that as the Income Statements come from MYOB if there are any errors we need to go via our software provider to arrange a solution. Please advise what that solution might be?362Views0likes2CommentsRe: Income Statement errors - STP
Hi Leneth_A, I already answered this in my original question. I will explain another way. The two employee cards are now both correct but they were not correct when they were originally set up. Employee A had their TFN entered correctly. Employee B had Employee A's TFN entered. Several payruns were processed before this was fixed. Employee B eventually had their TFN corrected, but both Employee A and Employee B's Income Statement are showing against Employee A. Our payroll records are correct but the Income Statements are not. I have tried multiple approaches but nothing appears to move Employee B's Income Statement to Employee B. Does the ATO need to fix this in their records directly? How do we request them to do this? Roxy.372Views0likes4CommentsIncome Statement errors - STP
Hi ... got a largish problem. The problem ... the Income Statement for employee A and employee B have both been lodged under employee A with the correct Employee IDs ... I think this means that Employee B has no Income Statement but still waiting to hear back from them (they have since resigned). Our MYOB file is correct though. I think the cause was a data entry error from last year when employee B commenced employment with us - unfortunately employee A's TFN was entered into employee B's card (they have very similar names). It has been corrected but nothing I now do will remove employee B's Income Statement from employee A. I tried entered a zero dollar no transaction pay run for them both dated 30.6.2023 and also tried entering further net zero dollar pay transactions with offsetting pay lines and then entered further transactions to reverse them - all dated 30.6.2023 to return the income to the correct amounts but none of my approaches have worked. How can I move Employee B's Income Statement from Employee A to Employee B? Please help!448Views0likes8CommentsRe: Unneeded payroll categories
Hi Tracey_H ... so a bit of background ... I was just getting around to posting this query from our YE problems when we couldn't run the reports for year end reconciliations. It wasn't generating an error message at the time ... it just kinda gave up after a few minutes and pretended I hadn't run the report. If I run the report now for October for all staff it works. If I run the report for all staff for July to October it works. If I run the report for last FY for all staff it works. Something has changed but not from our end. Will keep an eye on it and comment again later if the problem arises again. Thanks!654Views0likes0CommentsUnneeded payroll categories
Hello. In the process of generating an entitlements summary report, are calculations made for each entitlement type, whether it has been allocated to an employee or not? Due to the way we needed to do a file migration in the past, we have ended up with about 30 leave types that haven't been used for about 4 years (but we can't archive or delete them). We are having trouble generating entitlement reports for our 100 current employees and I thought that might be contributing. Cheers, Roxy.Solved670Views0likes2Comments