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Louise-Landloch's avatar
Louise-Landloch
User
9 months ago
Solved

Cannot open my file

Hi, Every time I try to log I get this message; this company file is currently backing up. You can sign in once the back up is complete. I am fairly sure I will need the file re-set.

  • Isaiah_C's avatar
    Isaiah_C
    9 months ago

    Hi Louise-Landloch,

     

    Thank you for the post and welcome to the Community Forum! Thank you for providing the error message and I'm sorry for the inconvenience it may have caused. I've run a script over the file and please let me know how it goes.

     

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

     

    Kind regards,

    Sai

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  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    9 months ago

    Hi Louise-Landloch,

     

    Thank you for the post and welcome to the Community Forum! Thank you for providing the error message and I'm sorry for the inconvenience it may have caused. I've run a script over the file and please let me know how it goes.

     

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

     

    Kind regards,

    Sai

    • Jenny59's avatar
      Jenny59
      Cover User
      5 months ago

      Sorry this doesn't help at all.  Is there a tech support phone number?

       

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        5 months ago

        Hi Jenny59,

        Thank you so much for your post. Our Phone Support details are available on the Contact us . If you have any questions, feel free to reach out, and we'll be delighted to assist you. 

        Regards,
        Earl