Forum Discussion

sova's avatar
sova
Contributing User
2 years ago
Solved

Confirm company file

I have problems confirming company file online.  I need a confirmation code. Can you help me?   Thanks
  • SamaraM's avatar
    SamaraM
    2 years ago

    Hi Amy (sova) 

     

    Thanks for your post. Online Confirmation can be impacted by settings on your computer. If you are running an older version of AccountRight then we do recommend reviewing the settings on your computer - the TLS settings. Check out the What happens when confirmation isn't working? section of Activation and Confirmation of company files guide for information on that process.

    Should you still be unable to confirm then please send me a Private Message with the following information:

    • The serial number of the product -  Setup>>Company Information
    • The company file ID - Help>>About AccountRight
    • The version of the software you are - Help>>About AccountRight
    • If you are on AccountRight Classic (v19 or below) - the Company file code

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

sova's avatar
sova
Contributing User
2 years ago

I can't confirm company file online now. I only have 11 days left. Can you please me asap?

 

 

Thank You

 

Amy

  • SamaraM's avatar
    SamaraM
    Former Staff
    2 years ago

    Hi Amy (sova) 

     

    Thanks for your post. Online Confirmation can be impacted by settings on your computer. If you are running an older version of AccountRight then we do recommend reviewing the settings on your computer - the TLS settings. Check out the What happens when confirmation isn't working? section of Activation and Confirmation of company files guide for information on that process.

    Should you still be unable to confirm then please send me a Private Message with the following information:

    • The serial number of the product -  Setup>>Company Information
    • The company file ID - Help>>About AccountRight
    • The version of the software you are - Help>>About AccountRight
    • If you are on AccountRight Classic (v19 or below) - the Company file code

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • Tina05's avatar
      Tina05
      Experienced User
      2 years ago

      Hello I am having to same issue cannot work out how to PM you 

      • CloverQ's avatar
        CloverQ
        Former Staff
        2 years ago

        Hi Tina05 

         

        Could you please send me a private message with the same information listed by my colleague Samara above? You can do so by mouse over my avatar and choose 'Send a message'.