Forum Discussion

kate8's avatar
kate8
User
2 years ago
Solved

Confirm file

I have been on hold now for over 1 hour and I have to confirm my company file but cant do it on line. HELP
  • SamaraM's avatar
    SamaraM
    2 years ago

    Hi kate8 


    Sorry to hear that you have had that experience with contacting our phone-based team.

     

    Online Confirmation can be impacted by settings on your computer. If you are on an older Operating System and/or running an older version then we do recommend reviewing the settings on your computer - the TLS settings. Check out the What happens when confirmation isn't working? section of Activation and Confirmation of company files guide for information on that process.

    Should you still be unable to confirm then do send me a Private Message on this Forum with the following information:

    • The serial number of the product -  Setup>>Company Information
    • The company file ID - Help>>About AccountRight
    • The version of the software you are - Help>>About AccountRight
    • If you are on AccountRight Classic (v19 or below) - the Company file code

     

    *Update Confirmation processed/resolved via Private Message


    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

SamaraM's avatar
SamaraM
Former Staff
2 years ago

Hi kate8 


Sorry to hear that you have had that experience with contacting our phone-based team.

 

Online Confirmation can be impacted by settings on your computer. If you are on an older Operating System and/or running an older version then we do recommend reviewing the settings on your computer - the TLS settings. Check out the What happens when confirmation isn't working? section of Activation and Confirmation of company files guide for information on that process.

Should you still be unable to confirm then do send me a Private Message on this Forum with the following information:

  • The serial number of the product -  Setup>>Company Information
  • The company file ID - Help>>About AccountRight
  • The version of the software you are - Help>>About AccountRight
  • If you are on AccountRight Classic (v19 or below) - the Company file code

 

*Update Confirmation processed/resolved via Private Message


If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.