Forum Discussion

SID1's avatar
SID1
Contributing User
7 months ago

Lost order

This has happened a few times now.  Orders just vanish!   This morning I converted a quote to an order. (fortunately this time I have a copy of the paperwork) No one has deleted it, but it has di...
AndrewStephen's avatar
AndrewStephen
Valued Cover User

Hi SID1 

Depending on your settings, AccountRight may delete the original quote and/or give the sales order a new number.  There are many bugs and issues with AccountRight but this isn't one I have ever experienced. Please check these settings and see if that might be the reason for the lost order.

 

 

SID1's avatar
SID1
Contributing User
7 months ago

Thank you

Yeah my settings are correct. 

This is not a frequent occurance, but an occurance that shouldn't happen just the same. 

 

Fortunately I printed a copy after converting it. 

It is for todays date, but I still ran a search back dating and forward dating just in case. 

I have checked all orders for this customer and it hasn't renumbered it either 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    7 months ago

    Hi SID1, 

     

    Thanks for posting and welcome to the Community Forum. 

     

    I'm sorry to hear about your difficulties with the missing order. May I get you to check the Journal Security Audit to see if the transaction was deleted or altered by the system or any user? 

     

    We look forward to your response. 


    Thanks,

    Genreve

    • SID1's avatar
      SID1
      Contributing User
      7 months ago
      Genreve_S wrote:

      Hi SID1, 

       

      Thanks for posting and welcome to the Community Forum. 

       

      I'm sorry to hear about your difficulties with the missing order. May I get you to check the Journal Security Audit to see if the transaction was deleted or altered by the system or any user? 

       

      We look forward to your response. 


      Thanks,

      Genreve

      Thank you

       

      we have just checked the journal. It does not show on it at all. Not as added, edited or deleted. In fact we had ZERO deletions in the last week. 

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        7 months ago

        Hi SID1, 

         

        Thank you for the response and thank you for checking the audit report. 

         

        I will send you a private message to collect more information regarding this to investigate. 

         

        In the meantime, feel free to post again in the forum if you require any other assistance. 

         

        Thanks,

        Genreve