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CJV75's avatar
CJV75
User
14 days ago

Confirm Company File

Hi, I cannot access MYOB as it says unable to activate the company file

I cant ring and i cant confirm online.

I was told last time i never needed to do this again

i only use once a year for a small business and every year for the past 7 years same things happen 

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  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    14 days ago

    Hi CJV75,

     

    Welcome to the Community Forum! It's great to have you join us.

     

    I understand that you're experiencing difficulty accessing MYOB and activating the company file. Dealing with this recurring issue can indeed be frustrating, especially considering your earlier understanding that confirmation wouldn't be necessary again. Typically, confirmation requests occur monthly to ensure compliance with licensing requirements. 

     

    To further help you, could you please send me a private message with the following details:

    • Serial number
    • Full name and email address
    • Company file ID number

    Alternatively, you can also connect to our virtual assistant, MOCA, on our website. If MOCA can't help, MOCA will help escalate your query to our Live Chat team.

     

    Looking forward to assisting you further.

     

    Cheers,

    Princess