Historical balancing - out of balance

[emma_d]

Hi,

Our client has made adjustments to the file which caused it to be out of balance. We tried to fix this and they're still out of balance by $9,350. Even if we try to put it into suspense to clear out the historical balancing, the accout is still out of balance by $9,350. Can you please help fix this? Their balance sheet and P&L are correct except for this $9,350. 

[Princess_R]

Hi @emma_d,

Thank you for your post, and welcome to the Community Forum!

You can refresh the historical balance to resolve the issue. Please follow the steps below:

1. Backup the file.
2. Go to the Setup Menu >> Balances >> Account Opening Balances.
3. Select an account with a $0 opening balance (note this account).
4. Enter a $1 opening balance for this account and click OK.
5. Go back to Setup Menu >> Balances >> Account Opening Balances and remove the $1 balance to make it $0.
6. Click Ok
7. Run your balance sheet again, and it should now balance.

Please let us know if you require further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

Cheers,

Princess

[emma_d]

I followed the instructions but it did not work. Is there anything else we can do about this?

[Genreve_S]

Hi @emma_d,

Thank you for your response. To delve deeper into your file, we kindly ask you to send us the following details via a private message:

• Serial number. 
• Full name and email address.
• Company name. 
• Company File ID. 
• Screenshot of the balance sheet report. 

We eagerly await your response.

Thanks,
Genreve

[Genreve_S]

Hi @emma_d, 

Thanks for the private message. I have created the case number 01663730 to request your file to be uploaded for repair. You will receive an email confirming this shortly. The repair team will be handling your concern moving forward. 

In the meantime, feel free to create a new thread if you require any other assistance.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

Thanks,
Genreve