Poor customer

[AS123]

Can somebody from customer support please respond to original email 28/2 case number 01631378 and further subsequent emails requesting my telephone number.   I was promised my account subscription would be made monthly by your telephone support and it hasn't you have direct debited for a yearly subscription. 

[Earl_HD]

Hi @AS123.

Thanks for your post, and a warm welcome to the Community Forum! I have already escalated this issue to the representative assigned to this case. You should receive an email update regarding this matter shortly. If you have any further questions or need assistance, please feel free to post again, and someone from our team will be delighted to help you.

Regards,
Earl