Unable to lodge BAS online - "we can't get in touch with the ATO right now"

[Colin_Thom]

Hi, I am unable to lodge my BAS online. It was working fine the previous months. I keeping getting the message "We can't get in touch with the ATO right now, so we haven't created any new activity statements for you. This may also affect your ability to edit or lodge forms. Please try again later." Is BAS Online down??

[Colin_Thom]

Is anyone else having this problem??

[Komal_S]

Hi @Colin_Thom 

This can happen if there are issues connecting to the ATO, in order to resolve it, please reload the activity statement by following the steps given below and let me know how you go on:

1. Check the date the data was last updated.
2. Click Update from ledger.
3. Confirm the date has updated.
4. Continue to lodge the return.

[Colin_Thom · Accepted solution]

Hi, the Online BAS screen has now retrieved the monthly activity statement from the ATO and I have sucessfully lodged it. So its all good now. Thanks.