Can not open MYOB online datafile. Error: Unable to connect

[hdexpertise]

Hi,

I have a new computer and I installed MYOB. However, I can not open MYOB online datafile although I can open it from another computer.

Here is the screen Unable to connect after I login 

I have followed instructions of similar issues but they did not work

1. I checked my internet on , turned off antivirus and firewall

2. I went to Internet Option and ticked Use TSL 1, 2..

3. I tried reinstalled MYOB AR / restart the computer twice but no help.

I attach my diagnostic log for further investigation.

Please help me, I am stuck.

[hdexpertise]

I have solved the issue. I add my comment for anyone who may have the same problem. What I found in MYOB are:

1. If the user is a new user in data file, I need to reset the password (Click on the link I forgot password), the first password always has  a problem.

2. I double check between my computer and the new computer, this is what I have ticked and unticked.

3. My problem happened in Easter time, I feel the something happened in the firewall, so if you enter wrong username and password, there is no message. Instead of that, it just says Unable to connect.

[MikeG1]

Hi @hdexpertise - thank you for posting your solution for the community and great work on solving this.
The TLS settings do affect the ability to communicate with the server and they are a great place to check if you are unable to connect.