MikeG1
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Re: MYOB desktop version
Good morning Beach Im working internally now with our Partner Program team and the Account management teams to make sure we clear up our communication around this change. Here is what I can confirm. (which does in turn show that the email you received is incorrect) In the past, our legacy versions of the partner program were called CAP/BK and these included an entitlement to desktop company data files. We do plan to fully retire these old programs however we have not set a firm date yet. The current version of the Partner Program doesn't include desktop company data files, however it does have other benefits - you can see them here Accounting Partner Program | Firms & Practices | MYOB With cloud based software being the preferred tool for managing your business, we have created a promotion to help you upgrade your client's desktop company data files to the cloud. Should you take up this promotion, your desktop files become read only. If you do not choose to take up this promotion, nothing changes for you right now, and you still have access to the desktop company data files. Confirmation is not being terminated.15Views0likes1CommentRe: MYOB desktop version
Hi Beach I am going to get another more detailed response to you tomorrow. I want to review all of the posts in this thread again and try to summarise it all with responses. There are at least 2 if not 3 different issues being discussed and its important that I can provide a clear response to everyone. Especially because any perception of MYOB stopping access to desktop products or stopping confirmations is incorrect. Thanks and I'll be in touch tomorrow21Views0likes3CommentsRe: MYOB desktop version
Hi Liz, there has been no communication around stopping confirmation for any unsupported desktop perpetual products. This year we have extended the timeframe where confirmation will be requested and we have actually provided a convenient self-service tool for our customers to get their confirmation code without needing to contact MYOB. Check out this post here It sounds like there may again be confusion with MYOB partners being contacted about their files associated with an older referral program being closed. If you have any questions about the changes to Partners, please contact your partner manager for any further clarification. But when it comes to the files themselves (V19) or any of our desktop, perpetual products, I want to be sure to say that MYOB is not stopping confirmation and we are not forcing our customers online. We do encourage our customers to upgrade their software and take advantage of the benefits of being online, but as per the above, for those who choose to stay offline in their perpetual software, they can continue to do this and we have even taken steps to make it easier.18Views0likes2CommentsRe: MYOB desktop version
Hi gavin12345 Beach and DF5 . There is no conspiracy here, MYOB is notforcing our customers to go online, and we are certainly not doing so to allow us to 'jack the price up whenever we feel like'. From a compliance perspective files are required to be online, for STP2 in Australia for example, payroll is submitted to the ATO online through the software, this would not be possible offline. Online also allows for the latest security, utilising MYOBs secure servers and the latest identity processes such as 2FA. Outside of security and compliance, being online also saves our customers time, being able to utlilise online features such as bankfeeds helps to automate slow processes like reconciliation giving customers more time to focus on their business. In reference to price increases, these typically happen annually and are a reflection of rising business costs as well as the investment and improvements to our software. For further transparency, MYOB has absolutely stopped selling our desktop perpetual software, and in many cases it is no longer supported as well, but there is no plan to force people who have already purchased this software online.37Views0likes9CommentsRe: Secure invoicing
Hi ORL - regarding adherence to the guidelines, the surcharging ban set by ACCC is in relation to 'Excessive' surcharging. Overall the rule is that "the surcharge must not be more than what it costs the business to use that payment type". Because the fee of 1.8% + 25c is what it costs the business, there is no excess. If for example, there was an ability to surcharge greater than what is charged to the business, lets say 2.5% + 25cents, then this would be against the ACCC ban as it is excessive/higher than the cost to the business.46Views1like0CommentsRe: death of employee Unused leave
Hi there HoneySandra , Thats not a great experience with our support team, I will be sure to look into this and pass on feedback around being transferred after already being told the person was in payroll & that it was then after hours. The MYOB support staff are trained to support the MYOB software and are not able to provide accounting advice. If there is something you need help with, that would require someone to understand Australian Payroll laws and guidelines, then I would absolutely recommend you to reach out to an Accountant for help with this. There are some active accountants who look at posts in our Community Forum and may be able to offer advice, but for verbal assistance, you will need to reach out to your accountant. Kind regards, Mike10Views0likes1CommentIntroducing the Partner Program Member Space on MYOB Community Forum
We’re excited to announce a new exclusive space on the MYOB Community Forum for our Partner Program Members! 🎉 This dedicated area is designed for you to connect, share ideas, and receive important MYOB updates. What You Can Expect: Central Hub for MYOB Updates: Stay informed on essential product updates and releases for you and your clients Events & Education: Keep track of upcoming events and learning opportunities. Tips & Tricks: Discover helpful strategies to enhance your service offerings. Market Insights: Access valuable market knowledge to share with your team and clients. Promotions: Stay updated on the latest marketing and sales offers. Engage with Fellow Members: Join discussion forums to connect with other accounting and bookkeeping partners and support SMEs across ANZ. Share Your Feedback: Use our ideas exchange feature to share your thoughts and feedback directly with MYOB. Utilising the MYOB Community Forum aims to enhance our communication with you, providing multiple ways to stay informed and engaged in the Partner Program. How to join? I'm already a member of the Community Forum and want to join the exclusive space. Sign into the community forum using your existing MYOB login details Join the Partner Program Member space here If you're already a member, but are unable to access the board, please request access by commenting here. I'm not a member of the Community Forum and want to join the exclusive space. Sign into the community forum using your existing MYOB login details Set up a username Request access to the Partner Program Member space by commenting here. Having trouble authenticating? Make sure you’ve set up additional methods of authentication. Learn how. We look forward to seeing you in the forum!147Views0likes2CommentsRe: Payroll Categories
Hi BooksForBiz , thanks for following up. I spoke with our payroll product manager today and can confirm that this is being considered among other initiatives for 2025. We are unable to provide a timeframe as the prioritisation and delivery of work can be changeable and we dont want to promise something that doesnt end up being delivered.6Views0likes0Comments