MikeG1
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Re: Secure Invoicing - Help pls.
Hi Greg_A and jenni , I definitely understand that the direct debit authority and rigorous verification could be confronting. You're also correct that we are not a bank, but invoicing is directly linked to banking payments and it is important that the security of invoicing is taken seriously. Invoice fraud in particular is an ever increasing concern and we want to do everything possible to protect our customers, the consumers who receive invoices generated through MYOB software and MYOB itself. By ensuring that customers using invoicing are a legitimate business, and going one step further to very ownership of the connected bank account, MYOB can work towards protecting businesses and consumers across Australia. Once verification is complete and customers are entered into our 'Secure invoicing' workflow, a key additional benefit is the access to secure payments as well through our Online payments feature (this is where the direct debit authority is required). Because payments are a connected part of secure invoicing, we need this information up front, but as per our previous responses, this can be disabled by our customers anytime after completing the verification and upgrade process. Thanks, MikeRe: Unable to confirm company file online, need a license file
Hi mrmiloch , Looks like you have an older version based on the 2016 build number You should be able to complete the confirmation process via self-service now Check out this post and follow the instructions. Cheers Self-serve confirmation for older MYOB products | MYOB CommunityRe: Website/Wix analytics - help please
Hey Newbie_14 ! Thanks for joining the MYOB Community forum and I love that you're asking a question of the community unrelated to the software. I thought I would share something from myself here in case it helps. In the stats, you should see a widget that shows you what device people were using when they visited your website. Typically you will see: Mobile Tablet Desktop/Browser Check where the majority of your traffic is coming from. I expect that in most cases, the majority (80% and above) will be using a mobile device. Then when you are in the editing/designer section of your pages, make sure that you are switching between the browser and mobile view of your website design. The formatting of text, buttons etc often provides a very different look when switching to mobile (see image below how to switch) This might be some basic advice in the scheme of things, but something that I believe many people overlook. There is potentially a lot around how your site sets up your purchasing funnel, the wording and placement of different content and more as well. I'm excited to see if anyone else here has some ideas/advice to share? Cheers, MikeRe: MYOB Academy Log In Error
Hi AndrewY , our identity were able to check a few specifics with your profile and the academy team did some testing as well. We havent been able to find any errors at the moment but they would like to try and assist further. Can you please email through to educationteam@myob.com to reach the academy team directly and work with them to get this solved. Thanks, MikeRe: What is "Secure Invoicing"?
Good morning CathSGM , If you or your customer are experiencing problems with disabling Online Payments after the secure invoicing upgrade, you will need to get in touch with our financial services support team. They will be able to troubleshoot and support you through how to correctly disable this feature now that you have completed the upgrade. Not all customers have been prompted to upgrade yet, we have been moving and communicating to customers in small batches at a time, this may account for why you have a customers that has not been prompted to upgrade to secure invoicing. The phone number for support with online invoicing is 1300 783 674 Thanks, MikeRe: Coming up: MYOB Product Managers on the Community Forum
Hey Murph , thanks for the interest in this! There is nothing to sign up for yet. This was really just a heads up that something exciting is coming soon. On the 30th Jan we will post a bio/introduction to one of our Product managers, shortly after we will be opening a board for anyone in the community to begin asking questions for the Product manager to answer. To keep up to date on all things Partner Program - you should make sure to bookmark or follow this space for our Partner Program members here If you don't have access, you can request it hereRe: Customised forms not being picked up by AEPro18.5
Hey Neville, you're correct that AccountEdge is no longer a supported product. This isnt something I am familiar with to help with a solution, but hopefully another member might be able to provide some advice. Otherwise I was able to find a similar post in the forum with an accepted solution that might help. https://community.myob.com/discussions/accountedge/accountedge-ne-edition-12---cant-access-custom-forms/562297" Cheers, Mike!
