Forum Discussion

ejk991's avatar
ejk991
Experienced Cover User
2 years ago
Solved

Confirming Company file error

Hi,   Could someone please be of assitance.   I am getting the following error: Unable to automatically confirm your company file   I have checked firewalls and connection to the internet and ...
  • Isaiah_C's avatar
    Isaiah_C
    2 years ago

    Hi ejk991 

     

    Can you try to send me a Private Message again if it's now working?

     

    Kind regards,

    Sai

     

ejk991's avatar
ejk991
Experienced Cover User

Hi Sai,

 

private messager is not an option for me?

 

The drop downs I have are > preference options, >display, >general, >linear layout, >home page, >privacy, >kudos.

 

I have reviewed each of these with no private messager option, please let me know if I am missing something?

 

thanks Elise

 

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
2 years ago

Hi ejk991 

 

Can you try to send me a Private Message again if it's now working?

 

Kind regards,

Sai

 

  • ejk991's avatar
    ejk991
    Experienced Cover User
    2 years ago

    Thank you again Sai,

     

    Appreciate your help, the file is now confirmed.

    • Dasharpshooter's avatar
      Dasharpshooter
      Contributing User
      2 years ago

      Hey ejk991 

      Which Version MYOB Are You Using Mate?

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        2 years ago

        Hi Dasharpshooter 

         

        Thanks for your post. To further assist you with this, kindly send me a private message with the following details:

         

        • Serial number
        • Name of primary contact and email address
        • Business name
        • Company File ID of the file that needs to be confirmed

         

        Best regards,

        Doreen

  • Dasharpshooter's avatar
    Dasharpshooter
    Contributing User
    2 years ago

    Hi Isaiah_C 

    Im Having The Same Problem With Confirming My Company File As ejk991 . I Have Been Using The Same Program For More Then 10 Years Without Any Problems. I Am Also Having The Same Problem With Private Messaging You. I looked Into Setings - Preference But There Is No Private Message Option. Can You Please Help