Confirming Company file error

[ejk991]

Hi,

Could someone please be of assitance.

I am getting the following error:

Unable to automatically confirm your company file

I have checked firewalls and connection to the internet and no setting have changed.  Appreciate any assitance you can provide.

Elise

[Isaiah_C]

Hi @ejk991 

Thanks for the post. I'm happy to assist you with this. Can you please send me a Private Message containing the following:

• Full name
• Serial number
• Business name
• Email address

Kind regards,

Sai

[ejk991]

Thanks Sai,

Unfortunately it wont let me direct messge you.  I get taken to Private Messages with no option to compose a message?  Screen grab attached.

Elise

[Isaiah_C]

Hi @ejk991 

Greetings! I can see that your private message has turned off. Can you click on your avatar and then go to My settings>>Preferences>>Private Messenger, then tick the box of turn on private messages and hit save.

Please let me know if you need further help.

Kind regards,

Sai

[ejk991]

Hi Sai,

private messager is not an option for me?

The drop downs I have are > preference options, >display, >general, >linear layout, >home page, >privacy, >kudos.

I have reviewed each of these with no private messager option, please let me know if I am missing something?

thanks Elise

[Isaiah_C · Accepted solution]

Hi @ejk991 

Can you try to send me a Private Message again if it's now working?

Kind regards,

Sai

[ejk991]

Thank you again Sai,

Appreciate your help, the file is now confirmed.

[Dasharpshooter]

Hi @Isaiah_C 

Im Having The Same Problem With Confirming My Company File As @ejk991 . I Have Been Using The Same Program For More Then 10 Years Without Any Problems. I Am Also Having The Same Problem With Private Messaging You. I looked Into Setings - Preference But There Is No Private Message Option. Can You Please Help

[Dasharpshooter]

Hey @ejk991 

Which Version MYOB Are You Using Mate?

[ejk991]

Hi @Dasharpshooter ,

I am using AccountRight Plus Au 2023.2.0

Hopefully Sai can help you also.  He had to enable private messaging for me and then once i advised the requested details it was all fixed very quickly.

Goodluck.