MYOB new subscription

[BronwynHamster]

Morning, I recently accepted a 30-day trial for MYOB ARL subscription. This expired yesterday 06/03/23. Pefectly fine, but I cannot for the life of me find where I setup payment details. I have spent the last 30 minutes researching possibilities and have drawn a blank. System tells me to contact MYOB who are  now only open 9am - 5pm. Meanwhile  I cannot access my file. Surely this should be an easy conversion? Don't understand why it isn't a one-step online process. Cheers, Bronwyn

[Sam_R]

Hi @BronwynHamster,

Thanks for your post. 

If you log in to https://myaccount.myob.com/, > select 'Manage my product > Click on Subscribe now which will reactivate your subscription. You should also be able to update your payment details here too. 

If you have any further trouble, please do let me know.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[BronwynHamster]

Thanks Steve,

Unfortunately even though I log in under the correct trial subscription MYOB provides me an old cancelled subscription to manage my payment details. Bronwyn

[Sam_R]

Hi @BronwynHamster,

Thanks for letting me know. 

Were you able to send me a private message with the serial number + your email address?