Reinstate Online User Access

[htp]

Hi

I have removed the online file access of an employee. Their user account details are intact and active in the company file when viewed in MYOB but their access has been removed in the web-based Manage Online Access area. 

I attempted to send and email invitation to them but the system says they already exist. How can I provide them with online access??

[Doreen_P]

Hi @htp,

Thanks for your post.

To re-invite a use to your company file so they can have access, you may need to check first if their existing user ID is still in file under user access window. To do this, go to Setup > User Access. Under 'Manage Users' window, look for the user ID that was used by the user. Once found, click the recycle bin icon to delete the existing user ID and then create a new one to invite them. More information regarding your concern can be found in the Help Article: Invite a user to an online file.

Feel free to post again anytime if you require further assistance. 
 
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen