Setting up two companies in one MYOB with one license

[Memo1]

Is it possible to have two separate MYOB accounts for two separate companies in One MYOB licence or l need to by a new licence for the new company? 

I tried creating another company file but got the attached error message, kindly assist. 

regards 

M1

[Genreve_S]

Hi @Memo1, 

Thank you for your post, and a warm welcome to our Community Forum.

I understand that you're trying to confirm another file under the same serial number, and I apologize for the delay in response. It is indeed possible to have multiple files under one serial number in AccountRight. However, the error message you're encountering is quite unusual. To provide further assistance with your concern, I will be reaching out to you via a private message to gather more information.

In the meantime, if you need assistance with any other issues, please feel free to create a new thread.

Thanks,
Genreve

[Genreve_S]

Hi @Memo1, 

I'm just following up regarding your file activation concern. I sent you a private message on Wednesday, but I'm yet to receive any response. 

Don't hesitate to respond to my private message if you still require further help. 

Thanks,

Genreve

[Genreve_S]

Hi @Memo1, 

Trust you're doing good. We've noticed that there hasn't been any progress on your issue, hence we'll be concluding this case at this point.

Should you need further help, feel free to initiate a new discussion in our forum.

Thanks,
Genreve

[memo22]

Dear Genreve, 

Apologies for the late response had taken some time off, l still haven't been able to set up another company file.

Your assistance will be greatly appreciated. 

Kind Regards, 

Memory 

[Princess_R]

Hi @memo22,

Thank you for reaching out, and I appreciate your patience. I've checked your account on our backend, and it appears that you're using AccountRight Premier. With this version, you're entitled to have two company files online under your license serial number.

I've made the necessary adjustment to your account to enable you to create another company file. Could you please try creating the second company file now?

If you encounter any issues or need further assistance, feel free to reach out. I'm here to help.

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

Cheers,

Princess

[Memo1]

same error message

[Memo1]

Hi Princess , 

THank you for your help, however l am still receiving the same error message when l try to create the company file . 

Kind Regards, 

Memory 

[Princess_R]

Hi @Memo1,

Thanks for letting me know.

To assist you effectively, could you please provide me with the following details via private message? I'd be happy to investigate this further.

• Serial number
• Full name and email address
• Company file ID number and company file name of the first created file 

Looking forward to hearing from you soon.

Cheers,

Princess