account payment query

[lime2]

Why is it so hard to get MYOB to answer a question about my account.

I have had a query since beginning of August and nobody will reply.

I thought if you had a query on a direct debit there shouldn't be any payments taken out until the account is sorted.

I am writing here as nobody will answer the 0800 number to discuss it

[jenniek]

Hi @lime2 

The phone number to call is 0508 328 283

[lime2]

Thank you

[lime2]

Hi Jenniek

I phoned the number and they no longer do bill enquiries over the phone.

You have to do it all over the internet

[Princess_R]

Hi @lime2,

Thank you for reaching out. I'm sorry to hear about your experience. This is not the experience we want to provide our customers. I regret any inconvenience this has caused you. I thank you for your patience and understanding in this matter.

If you're referring to your account's payment profile, you may access and change this in "My Account". I'd like to help you with your query. Can you please provide more information regarding your concern? I’ll send you a private message so that we can discuss this further. We’ll continue through that channel. Please click on your community forum display picture in the top right-hand corner of your screen, then choose the envelope icon to access your private messages.

Cheers,

Princess