offload a MYOB online file so new entity can use this subscription slot

[GA39]

Hi MYOB team,

We need to offload a no-longer-in-use online file so we can free up this subscription slot for another entity.

Could you please kindly assist? Thank you.

[Doreen_P · Accepted solution]

Hi @GA39,

Thanks for your post.

When removing a file on cloud, please be informed that all the live services will be removed as well such as super, bank feeds and STP. To further assist you with your concern, kindly send me a private message with the following details:

• Serial number
• Company File ID (Help > About MYOB AccountRight)
• Business name
• Email address

I am looking forward to your response.

Best regards,

Doreen