GA39
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Re: unable to change serial number under "help"
Hi Genreve, This file is originally a online AccountRight Standard file. I can't upgrade this file via "help - change serial number" & "help - change product". The sales/call centre informed me to wait for 5 mins then click "change serial number" yesterday. It didn't work. Could you please clarify "open the email containing the file"? Thank you. I have been charged for the "upgrade" at 4:31am today.79Views0likes1Commentunable to change serial number under "help"
Hi team, I have called to request reallocation of a MYOB online file serial number from standard to plus so we can use payroll function. The call centre told me this has been done from their end. However, after 30 mins, the function "change serial number" under help is still grey. How can I fix this? Thanks.SolvedCareSuper - membership number exceed MYOB default limit
The merger between Care Super & Spirit Super is now completed. Our employee provided us a screenshot of her membership number from the system. It contains 18 numbers. MYOB doesn't allow us to key in as "the superfund membership number must contain 17 characters or less". How do we fix this issue?Solved117Views0likes1CommentRe: log in issue - AccountRight
The 24-hour reauthentication is ok. However, re-log in for all 20+ MYOB files under the SAME USER NAME/ SAME EMAIL is not acceptable. For example, at the end of month, we only need 2 mins per file to reconcile bank accounts. Every 2 mins, I have to re-type my email and password for 20+ times because we have more than 20+ files.53Views0likes1Commentlog in issue - AccountRight
Hi team, The new way of login is so troublesome. We have more than 30 MYOB files & we need to open them simultaneously. We are forced to re-log in EVERY SINGLE TIME when we try to open another MYOB file simultaneously. In order to do previous month reconcilaition, I have to log in 30 times in the morning. Can MYOB please fix this?Solved618Views1like9CommentsPayslip sent to wrong employee
We have multiple entities using MYOB AccountRight for years. Yesterday when we sent out payslips via outlook. MYOB ended up sending payslips to wrong employees. For example, originally MYOB should send payslip to Thomas via Outlook on behalf of AAA Pty Ltd. MYOB ended up sending below email to Anna who works for BBB Pty Ltd. Subject: BBB Pty Ltd Sent to: Anna Attached PDF: payslip of Thomas (AAA Pty Ltd) At that time, multiple MYOB files are opened. However, when we send out emails, we do it one by one. We didn't send out payslips of multiple MYOB files at the same time.Solved335Views0likes3Comments
