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GA39's avatar
GA39
Trusted User
5 months ago
Solved

CareSuper - membership number exceed MYOB default limit

The merger between Care Super & Spirit Super is now completed.

Our employee provided us a screenshot of her membership number from the system.

It contains 18 numbers.

 

MYOB doesn't allow us to key in as "the superfund membership number must contain 17 characters or less". How do we fix this issue?

  • Princess_R's avatar
    Princess_R
    5 months ago

    Hi GA39,

     

    To address the issue with the membership number exceeding MYOB's default limit, the employee should get in touch with the superfund directly. They need to ask the superfund what can be removed from the employee membership number to fit within the 17-character limit set by MYOB.

     

    Cheers,

    Princess

1 Reply

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  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    5 months ago
    Copy LinkReport

    Hi GA39,

     

    To address the issue with the membership number exceeding MYOB's default limit, the employee should get in touch with the superfund directly. They need to ask the superfund what can be removed from the employee membership number to fit within the 17-character limit set by MYOB.

     

    Cheers,

    Princess

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The merger between Care Super & Spirit Super is now completed.

Our employee provided us a screenshot of her membership number from the system.

It contains 18 numbers.

 

MYOB doesn't allow us to key in as \"the superfund membership number must contain 17 characters or less\". How do we fix this issue?

","body@stringLength":"339","rawBody":"

The merger between Care Super & Spirit Super is now completed.

Our employee provided us a screenshot of her membership number from the system.

It contains 18 numbers.

 

MYOB doesn't allow us to key in as \"the superfund membership number must contain 17 characters or less\". How do we fix this issue?

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CareSuper - membership number exceed MYOB default limit","moderationData":{"__ref":"ModerationData:moderation_data:884477"},"body":"

Hi GA39,

\n

 

\n

To address the issue with the membership number exceeding MYOB's default limit, the employee should get in touch with the superfund directly. They need to ask the superfund what can be removed from the employee membership number to fit within the 17-character limit set by MYOB.

\n

 

\n

Cheers,

\n

Princess

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-11-28T17:32:09.560+11:00","lastPublishTime":"2024-11-28T17:32:09.560+11:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":72},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Staffing_and_Payroll/message:884434/message:884477","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"708","rawBody":"

Hi ,

\n

 

\n

To address the issue with the membership number exceeding MYOB's default limit, the employee should get in touch with the superfund directly. They need to ask the superfund what can be removed from the employee membership number to fit within the 17-character limit set by MYOB.

\n

 

\n

Cheers,

\n

Princess

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