How to modify the customer payment after applying it to an invoice?
Hi there, I recently encountered a question. For example, when this sale order is still a sale order (i.e., not an invoice), I can easily delete or modify the customer payment I apply or match to it. However, once I invoiced this sale order, I found that I was unable to delete or modify the customer payment. Does anyone have a solution to the above issue? Thanks. Kind regards, John
Transactions Report-General Journal Report
On the MYOB AccountRight desk top version, I can run the above report and get a list of journals with the entire journal being shown. On the Browser version, I can list the Journal entries by date selection, categories etc, but the entire journal is not shown. How can I get the same report from the desktop version?
GST Number not showing on invoices
Hi, I notice our GST number isnt showing on the invoices now im using the Browser and templates. I have tried clicking the GST number in the template settings and hitting save but nothing changes, I have tried using a different browser to do it as well. Im in NZ and we are meant to display our GST number.Payrun report figures are incorrect
Hi there Im hoping someone can help..... I did a payrun for 28th April for 9 employees - we have 10 employees, but 1 is only new and i hadn't finished loading her into our system as I was waiting for tax codes, etc, although I had added her name and basic hours/pay rate. (The new employee works for 36 hours fortnight.) So, I unselected her and processed the pay for 9 employees. The payroll processed fine and all the figures filed correctly with the IR. I then processed a new payrun for the new employee and paid her for 18.33 hours that she had worked- that also processed correctly - correct figures sent in IR filing, etc. However, when I now look at the payroll summary report it is showing incorrect figures. It is showing as though the unselected employee was paid in both of the April 28th payruns. Once for a 'standard pay' of 36.00 hours and once for 18.33 hours. When I click into the PayRun summary report, both the total gross and take home pay figures are incorrect. The new employees name and standard pay of 36.00 hours is showing in the report, but If I expand the report to look at the new employee, it just shows the "something has gone wrong" icon. When I click into the PayRun details report from the Payroll button, the take home figure is incorrect, and when I click into the new employee in that report, I get a "something went wrong. If the issue persists, contact MYOB support. Can someone please help me......maybe someone from MYOB can wave their magic wand over my Payroll software to sort it out, please. If this should be something I contact MYOB support for, can someone please direct me on where to contact - perhaps send a link? Thank you for your help.
Feeback on "Smart" Bank Reconciliation
We are just trialling this, as an alternative to the bank feeds menu on the desktop AccountRight. Couple of observations: Not sure why the customer and supplier items are not set up to display the oldest first. Yes I can click the button to change the date order, but that's an extra step every time. It feels like this was designed by someone who isn't actually using it. If I have invoices from last month, and invoices from this month, logically we will be paying off (or receipting) oldest invoices first. We have a supplier who direct debits our account separately for every invoice, and they clearly state the invoice number in every transaction narration. I have a rule set up to look for supplier invoices, but it won't match the payment to the individual invoice. I don't understand this when the narration makes it very clear which invoice is being paid. They are our biggest supplier, and I am still having to match every payment to every invoice. I'm sure I will have more comments as we continue to trial this, and other people may have comments to add. And I can only add one tag to the post...
In Tray bug with certain file names - Hyphens
I have noticed since one of our suppliers has starting naming their PDF invoices they send us to include a date - so a file name such as inv34343-25-03-26.PDF that when the file gets emailed to MYOB it bounces back. I found that removing the hyphens in the file name fixes the problem. Can this be fixed please? I use to notice this on certain government (vehicle rego reminders) files sent to us as well in the past and couldn't figure out why they keep rejecting. Causes a problem with their invoices getting missed and not paid. Thanks
supplier terms when creating a bill - works on desktop - not on browser, why?
Hi, When we used desktop to convert files in in tray to a bill, the supplier terms pull from the card automatically. But when we use the browser to create a bill from uploads, it does not use the terms on the supplier card at all. This means when we use the browser to enter up bills, we have to manually adjust the term on every bill, which is a huge huge unnecessary time cost to running our business. Why is it doing this? is it my browser (note I have tried on different browsers and different devices and they all do the same) or is it some setting /somethings else? and is there a fix? (I sure hope so)
