MYOB Business keeps reverting invoice number
I've read the threads re: invoice numbers changing, but my issue is slightly different. Having been an AccountRight user for many years, we always used the option to retain the order number when converting an order to an invoice. So order number 123 should convert to invoice number 123. Business does not do this by default, if we wish to retain the order number for the invoice number, we sometimes have to manually over-ride the invoice number. That's fine, we can deal with that (although a setup option so that we didn't have to would be great!) - but I am finding that even when the invoice number appears to match the order number (when converting from order to invocie), when we go to save or email that invoice to the customer, the number changes in that save / generate email process - which also means that the invoice number to which any pre-invoice payment has been allocated against is incorrect. please see attached document which screen shots the various stages of this process. Note that I have even tried re-typing the invoice number before hitting save / send email, but it still changes the invoice number during the save / send email. This is a real case of what you see (before you hit the save button) is NOT what you get, and is very frustrating.
Supplier return-credit
I have a supplier return recorded. The supplier has now credited the clients bank account. I processed the return as a 'Refund' on the correct date and to the correct bank account. The credit now appears on the transctions for the Bank reconciliation screen, however MYOB will not 'find' or recognise the transaction to 'match' off the credit that has come through on the Bank Feed screen.
Entitlement balance for reinstated employee
We have reinstated an employee who terminated in Nov-23, with annual leave paid out, and resumed in Feb-24. The balances on the Entitlement Balance Detail report do not match the balances on the employee card, although the year-to-date accrual amounts are correct. How can I correct the these so that the totals match?
Edit job numbers withOUT using the Lists menu in AccountRight
Is there a way to edit or delete job numbers without using the dropdown [List --> Jobs] function? We have so many jobs (300,000+) that this page won't load. Wondering if they can be edited in the Purchases or Sales (or other) sections of MYOB. I've read that making the jobs inactive won't help with this either.Block Browser Version of MYOB Accountright
We've encountered an issue where User permissions are not the same in the Desktop version of MYOB Accountright as they are in the Browser version. i.e. Enter a Bill is read only in Desktop, but same user can enter a bill in the Browser version. Is there a way to block a user from accessing the browser version of MYOB AccountRight?
