Super Funds inactive message when making payment
I have for the last week tried to make my super payment. I keep getting the error message (MYOB Business)..."One or more super funds selected is inactive and can't accept payments".
I have gone through every fund that is used this qtr and confirmed / changed ABN's for funds that have merged to be all correct. I still get the error. I have tried paying 1 fund only that hasn't changed and it is still coming up with the same error. I have tried paying a fund that I know changed and still the same error.
I tried in AccountRight as well, and get an error - "Looks like something went wrong with your payment: The ABN entered for your company is invalid". I have checked all ABN's including the company file ABN and they are all correct.
I am STUMPED! Any advice please?
Hi there BineBarDining,
For the first error message, "One or more super funds selected is inactive and can't accept payments", you can use the ATO Super Fund Lookup tool to check if the super is still active. It's also a good idea to contact the super fund directly to confirm their updated details. As for the second issue, "Looks like something went wrong with your payment: The ABN entered for your company is invalid", our support team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account, will be happy to assist you with this, as well as the first error message if needed.
Cheers,
Doreen
