Issues with MYOB Teams
I am unable to approve timesheets for two employees, both for the same day. Every other day has approved. I have tried deleting the times they have entered, and re-entering a timesheet. This makes no difference. We are also getting employees reporting that they are unable to view submitted timesheets in the app. This is leading them to think that they haven't submitted the timesheet, and doing it all over again. It shouldn't let someone submit two timesheets for the same day!
Entitlement balance for reinstated employee
We have reinstated an employee who terminated in Nov-23, with annual leave paid out, and resumed in Feb-24. The balances on the Entitlement Balance Detail report do not match the balances on the employee card, although the year-to-date accrual amounts are correct. How can I correct the these so that the totals match?
Pay Slip Not Showing Annual Salary
We had a staff member complain that their annual salary was not shown in the header of their weekly pay slip. I checked and found out they were right. What's odd is they're the only person to have not it shown on the pay slip. I checked their card and found out they were on Pay Basis: Salary but their Employment Basis/Category was Casual/Permanent. I've changed that to Full Time/Permanent and reprocessed their pay this week to see if it fixes it but their new pay slip still doesn't show their annual salary at the top. What do I do?Change of Employee Tax Status and Corresponding STP Reports
We have an employee who changed from Foreign Resident to Resident with Tax Free Threshold during the FY, but we already processed a handful of payroll and STP reports with their PAYG still under the Foreign Resident status. How do I go about amending those through MYOB?
Pay Super on browser- shows payments outside requested dates
When I go to create a super payment on the browser and set the dates to last month, the list includes salary sacrifice and additional super payments that fall outside the requested dates. I can't see any reason for this - I would pay those additional payments along with the super guarantee payments of the same day. It doesn't happen on the Desktop version. Any thoughts on why this is so, or is it a glitch?
Accepted with errors - ATO error code: CMN.ATO.PAYEVNTEMP.000271
We have completed our EOFY Finalisation. Had the warning accepted with errors Payee Commencement Date must be after 1/1/1950 or the default of 1/1/1800 (ATO error code: CMN.ATO.PAYEVNTEMP.000271) Payee Commencement Date must be provided(ATO error code: CMN.ATO.PAYEVNTEMP.000280) As the report was accepted did not try to fix. employee has advised that their Income Statment is not listed as tax ready - is this the reason. If so, how do I fix it as the card file has the correct start date so not sure where to go to fix this error. Thanks
Payroll Summary report
My Payroll Summary Report in the Browser does not have a total and showss superannuation unlike the one in the instructions for comparing the Year To Date Verification report. When I use the desktop to compare the two reports, they look like the reports in the instructions and the total balances. Why does my browser Payroll Summary Report look different? I need a total to check it balances.EOY Finalisation - PAYG withholding amount differs
Hello, I am in the process of confirming the STP amounts reported to the ATO. I have noticed that the PAYG withholding amount in the YTD verification report is $52 higher that in the Payroll summary report in MYOB. This is because an employee had $52 credited in the PAYG withholding account by mistake. How could I fix this issue so the PAYG Withholding amount from the Payroll register matches with the Payroll activity report? This happened in December 2023. Thank you.
