Unable to process pays - 3 hours and hung up on when calling
I completed the final pay on Friday for the year and lodged the STP, which was accepted. I can't process the first pay for this year, I've tried both browser and desktop, and neither will process. Browser gets get the red time out error message and the desktop just does $0 value with no transaction created. I've tried to call the support number and after 3 hours waiting on hold, I heard "you have 10 seconds" and then I was hung up on. I've tried putting in later periods and later payment dates and still nothing. I need to be processing this todayPayrun report figures are incorrect
Hi there Im hoping someone can help..... I did a payrun for 28th April for 9 employees - we have 10 employees, but 1 is only new and i hadn't finished loading her into our system as I was waiting for tax codes, etc, although I had added her name and basic hours/pay rate. (The new employee works for 36 hours fortnight.) So, I unselected her and processed the pay for 9 employees. The payroll processed fine and all the figures filed correctly with the IR. I then processed a new payrun for the new employee and paid her for 18.33 hours that she had worked- that also processed correctly - correct figures sent in IR filing, etc. However, when I now look at the payroll summary report it is showing incorrect figures. It is showing as though the unselected employee was paid in both of the April 28th payruns. Once for a 'standard pay' of 36.00 hours and once for 18.33 hours. When I click into the PayRun summary report, both the total gross and take home pay figures are incorrect. The new employees name and standard pay of 36.00 hours is showing in the report, but If I expand the report to look at the new employee, it just shows the "something has gone wrong" icon. When I click into the PayRun details report from the Payroll button, the take home figure is incorrect, and when I click into the new employee in that report, I get a "something went wrong. If the issue persists, contact MYOB support. Can someone please help me......maybe someone from MYOB can wave their magic wand over my Payroll software to sort it out, please. If this should be something I contact MYOB support for, can someone please direct me on where to contact - perhaps send a link? Thank you for your help.
Issues with MYOB Teams
I am unable to approve timesheets for two employees, both for the same day. Every other day has approved. I have tried deleting the times they have entered, and re-entering a timesheet. This makes no difference. We are also getting employees reporting that they are unable to view submitted timesheets in the app. This is leading them to think that they haven't submitted the timesheet, and doing it all over again. It shouldn't let someone submit two timesheets for the same day!Entitlement balance for reinstated employee
We have reinstated an employee who terminated in Nov-23, with annual leave paid out, and resumed in Feb-24. The balances on the Entitlement Balance Detail report do not match the balances on the employee card, although the year-to-date accrual amounts are correct. How can I correct the these so that the totals match?
Pay Slip Not Showing Annual Salary
We had a staff member complain that their annual salary was not shown in the header of their weekly pay slip. I checked and found out they were right. What's odd is they're the only person to have not it shown on the pay slip. I checked their card and found out they were on Pay Basis: Salary but their Employment Basis/Category was Casual/Permanent. I've changed that to Full Time/Permanent and reprocessed their pay this week to see if it fixes it but their new pay slip still doesn't show their annual salary at the top. What do I do?Change of Employee Tax Status and Corresponding STP Reports
We have an employee who changed from Foreign Resident to Resident with Tax Free Threshold during the FY, but we already processed a handful of payroll and STP reports with their PAYG still under the Foreign Resident status. How do I go about amending those through MYOB?
Pay Super on browser- shows payments outside requested dates
When I go to create a super payment on the browser and set the dates to last month, the list includes salary sacrifice and additional super payments that fall outside the requested dates. I can't see any reason for this - I would pay those additional payments along with the super guarantee payments of the same day. It doesn't happen on the Desktop version. Any thoughts on why this is so, or is it a glitch?
