Super Funds inactive message when making payment
I have for the last week tried to make my super payment. I keep getting the error message (MYOB Business)..."One or more super funds selected is inactive and can't accept payments". I have gone through every fund that is used this qtr and confirmed / changed ABN's for funds that have merged to be all correct. I still get the error. I have tried paying 1 fund only that hasn't changed and it is still coming up with the same error. I have tried paying a fund that I know changed and still the same error. I tried in AccountRight as well, and get an error - "Looks like something went wrong with your payment: The ABN entered for your company is invalid". I have checked all ABN's including the company file ABN and they are all correct. I am STUMPED! Any advice please?Entitlement balance for reinstated employee
We have reinstated an employee who terminated in Nov-23, with annual leave paid out, and resumed in Feb-24. The balances on the Entitlement Balance Detail report do not match the balances on the employee card, although the year-to-date accrual amounts are correct. How can I correct the these so that the totals match?
EOFY STP finalisation 2023-24
We have a client that was using MYOB for payroll at the beginning of 2023-24 FY and they have not finalised their EOFY STPs. When I go in to their MYOB to finalise them it is asking for us to connect to the ATO, however they now use another payroll platform so if we connect it will affect the other link to the ATO for the other platform. How can we finalise their STPs for the 2023-24 EOFY? Thank you Jane
EOFY Finalisation
Hi Support, Payroll activity report and payroll register report are matching up perfectly but STP reports are not matching up via EOFY Finalisation tab. When I try to submit updated events to the ATO, below is the error I get. How can I fix this problem of submitting updated info to the ATO and also, upon submitting if the info is not matching, where could be the problem? Thanks.Trying to do a final pay, but the 'final pay' option isn't appearing
In the balancing of leave entitlements etc for EOFY, I discovered that an employee's final pay was never processed. They are still an active employee in MYOB, and I need to do a final pay to pay his unused annual leave. He left voluntarily due to sickness. Following the instructions in the help article: https://www.myob.com/au/support/myob-business/payroll/processing-a-final-pay, it mentions to select 'Final Pay' from the Pay Cycle dropdown menu, but when I go to do this, I don't have 'Final Pay' as an option (see screenshot below). How do I best go about processing this final pay? Any tips of things I can check would be much appreciated. This client is new to me, and their file is a bit of a mess in general, which is why I didn't pick up this issue until doing EOFY reconciliations. :(
ETP amounts not showing in STP report
Hi, I just noticed that ETP Taxable and ETP Tax amounts for one employee are not showing in their STP report. This employee has been terminated prior us moving to MYOB, so once we have transitioned to MYOB we put those amounts in their Pay History. I am sure that I have set up the ETP categories correctly in MYOB. I have tried submitting an adjustment pay with zero amounts and also notifying the ATO about the termination pay, but nothing happened. All other pay categories for this employee are correctly shown I am not sure how to fix this issue. Any help?
Super Fund Problem
I am trying to create a new Super Fund. MYOB lists 2 funds under "Panorama Super" - the first has spin 90194410365011. The second has spin 39827542991002. The employee has given details that include the ABN 39827542991 which suggest the second fund on the list is the correct one. But I can't select it! When I click on it, it always returns the first fund. Can you help me please?
