Payrun report figures are incorrect
Hi there Im hoping someone can help..... I did a payrun for 28th April for 9 employees - we have 10 employees, but 1 is only new and i hadn't finished loading her into our system as I was waiting for tax codes, etc, although I had added her name and basic hours/pay rate. (The new employee works for 36 hours fortnight.) So, I unselected her and processed the pay for 9 employees. The payroll processed fine and all the figures filed correctly with the IR. I then processed a new payrun for the new employee and paid her for 18.33 hours that she had worked- that also processed correctly - correct figures sent in IR filing, etc. However, when I now look at the payroll summary report it is showing incorrect figures. It is showing as though the unselected employee was paid in both of the April 28th payruns. Once for a 'standard pay' of 36.00 hours and once for 18.33 hours. When I click into the PayRun summary report, both the total gross and take home pay figures are incorrect. The new employees name and standard pay of 36.00 hours is showing in the report, but If I expand the report to look at the new employee, it just shows the "something has gone wrong" icon. When I click into the PayRun details report from the Payroll button, the take home figure is incorrect, and when I click into the new employee in that report, I get a "something went wrong. If the issue persists, contact MYOB support. Can someone please help me......maybe someone from MYOB can wave their magic wand over my Payroll software to sort it out, please. If this should be something I contact MYOB support for, can someone please direct me on where to contact - perhaps send a link? Thank you for your help.
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