Issues with MYOB Teams
I am unable to approve timesheets for two employees, both for the same day. Every other day has approved. I have tried deleting the times they have entered, and re-entering a timesheet. This makes no difference. We are also getting employees reporting that they are unable to view submitted timesheets in the app. This is leading them to think that they haven't submitted the timesheet, and doing it all over again. It shouldn't let someone submit two timesheets for the same day!
MYOB AccountRight Desktop freezing every hour
Hi everyone, We are experiencing an issue with MYOB AccountRight Desktop (Plus AU 2025.11.1.6) where the application freezes approximately every hour on a workstation. The freeze is not related to a specific transaction or function and occurs during general use. Log entries at the time of the freeze consistently show: - MYOB.Huxley.Utilities.ARLive.WebServices.WebServiceException: Not Found - Followed by multiple System.Threading.ThreadAbortException originating from ProgressWindowHelper.Close() Has anyone seen this behaviour recently, or found any workaround that can be applied from Desktop only? Any insights would be greatly appreciated. I have attached the logs for reference. Thanks
Entitlement balance for reinstated employee
We have reinstated an employee who terminated in Nov-23, with annual leave paid out, and resumed in Feb-24. The balances on the Entitlement Balance Detail report do not match the balances on the employee card, although the year-to-date accrual amounts are correct. How can I correct the these so that the totals match?
Pay Slip Not Showing Annual Salary
We had a staff member complain that their annual salary was not shown in the header of their weekly pay slip. I checked and found out they were right. What's odd is they're the only person to have not it shown on the pay slip. I checked their card and found out they were on Pay Basis: Salary but their Employment Basis/Category was Casual/Permanent. I've changed that to Full Time/Permanent and reprocessed their pay this week to see if it fixes it but their new pay slip still doesn't show their annual salary at the top. What do I do?Change of Employee Tax Status and Corresponding STP Reports
We have an employee who changed from Foreign Resident to Resident with Tax Free Threshold during the FY, but we already processed a handful of payroll and STP reports with their PAYG still under the Foreign Resident status. How do I go about amending those through MYOB?
Pay Super on browser- shows payments outside requested dates
When I go to create a super payment on the browser and set the dates to last month, the list includes salary sacrifice and additional super payments that fall outside the requested dates. I can't see any reason for this - I would pay those additional payments along with the super guarantee payments of the same day. It doesn't happen on the Desktop version. Any thoughts on why this is so, or is it a glitch?
How do I pay suppliers and easily in Browser
I have just started using the Browser version instead of the Desktop. Main issue I am having is when I want to pay my suppliers, it doesnt look like I can bulk pay multiple suppliers like I could with the ToDo list in Desktop. Then the other large issue is if I have to pay each supplier one by one, when I am in the Record Supplier Payment window when I select the drop down of suppliers to pay it shows all my suppliers whether I owe them money or not, and also doesnt show an amount next to there name before selecting. I would basically have to guess who I owe money to and select them and likely miss some. So the only way I see it is each month when I pay my bills I have to create a report of unpaid bills in another window, then go through and pay each one individually reading off that report? If thats the case its probably fast to just use the Desktop Accountright when I pay my bills? Thanks
Job Activity Reporting Issue
When running a job activity report the details of a purchase are not coming through in detail. The purchase has been entered with multiple line descriptions and different codes. In the report it is only summarising the lines into one line so we cannot see the details. How do we get the report to reflect the detail that has been entered on the purchase? MYOB used to do this as a default
