Emailed invoices not showing on page - red line
Today I have had a customer reply to my invoice email that when you click on the View Full Invoice Details button in the email it takes you to the invoice in browser but the invoice isnt displayed, it just shows a cut off red line. See screenshot. I try opening and get the same issue from the email.
TPAR
Hello trying to access TPAR Report -using reporting, TPAR that opens ok showing list of subcontractors all ok but when i click on the green create Taxable payments file nothing happens, is there a setting that i need to change or what please help rather important to resolve this also i have jsut called the support number but theres a 2 hour wait on the phone
Client Complaint re Unpaid Invoices
My client was complaining that the Unpaid Invoices Summary she received did not contain the pdf of the Statement or Invoice. She is the manager and has to approve and forward the pdf to her accounts person. So it didn't save me any time as I still had to physically email her what she was requesting. Can that feature be incorporated into the Summary? This is the screenshot she sent me. (They had changed their email address, so had not received previous invoices or Statement.) Thanks
Unable to process pays - 3 hours and hung up on when calling
I completed the final pay on Friday for the year and lodged the STP, which was accepted. I can't process the first pay for this year, I've tried both browser and desktop, and neither will process. Browser gets get the red time out error message and the desktop just does $0 value with no transaction created. I've tried to call the support number and after 3 hours waiting on hold, I heard "you have 10 seconds" and then I was hung up on. I've tried putting in later periods and later payment dates and still nothing. I need to be processing this todayGST Number not showing on invoices
Hi, I notice our GST number isnt showing on the invoices now im using the Browser and templates. I have tried clicking the GST number in the template settings and hitting save but nothing changes, I have tried using a different browser to do it as well. Im in NZ and we are meant to display our GST number.
Item Report Missing Custom Options
I am trying to run a report of our Items that shows both Custom List and Custom Field areas. There seems to be no option to do this in the Online version. When I run it from the Desktop version it adds Inactive Items even though they have been deselected and also skips hundreds of items. Can anybody help? Thanks
Matching supplier payments to bank feeds
Im new to MYOB, what am I doing wrong. I am using AccountRight Web Version. I enter the purchase: Purchases | Enter Purchase Record Payment: Purchases | Record Supplier Payment | Tick Electronic Payment Create Payment: Banking | Prepare Electronic Payment When the payment then displays on the Bank Feed I am unable to allocate it, there is no batch payment. My Bank Feed is currently full on transactions that I am unable to match and allocate.MYOB payment on hold
Hi there, I recently sent an invoice to a customer, and he paid online with his credit card by clicking the MYOB pay online button. However, I could see there are transaction records of his payment (Found in the find transaction function), whereas there is no related deposit in bank feeds. At the end, I found that MYOB still "processes" such a payment. Could anyone explain to me the possible reasons why MYOB still "processes" the payment even though the customer finalised the payment last week? Kind regards, John
