Hi,
Last week’s pay run was processed correctly, but we encountered issues with two internet transfer payments. One employee was underpaid by $10, and another was overpaid by $36. In the following pay week, we corrected these errors by paying the $10 to the underpaid employee and deducting $36 from the overpaid employee’s pay.
However, now the pay runs do not match the bank transactions. How can I resolve this discrepancy?
Thank you.
Hi APMMichelle,
Transactions in the software should generally match what happened in real life, not vice versa. It's best to correct the pay runs to reflect what occurred so they match the bank feed transactions. This might mean you need to reverse and reprocess some transactions to ensure they align.
Regards,
Genreve
Genreve_Snot sure why you replied to me in this
Hi Turtlewitnohome,
Sorry for tagging you incorrectly. I meant to tag APMMichelle. I'll edit my previous post to correct it.
Regards,
Genreve
Thank you, we have now reversed the pays.
