Forum Discussion

APMMichelle's avatar
APMMichelle
Experienced User
1 year ago
Solved

Payroll Run is correct but payment made is not

  Hi,   Last week’s pay run was processed correctly, but we encountered issues with two internet transfer payments. One employee was underpaid by $10, and another was overpaid by $36. In the follo...
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  • Genreve_S's avatar
    Genreve_S
    1 year ago

    Hi APMMichelle,

     

    Transactions in the software should generally match what happened in real life, not vice versa. It's best to correct the pay runs to reflect what occurred so they match the bank feed transactions. This might mean you need to reverse and reprocess some transactions to ensure they align.

     

    Regards,

    Genreve
     

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    1 year ago

    Hi Turtlewitnohome,

     

    Sorry for tagging you incorrectly. I meant to tag APMMichelle. I'll edit my previous post to correct it. 

     

    Regards,
    Genreve

     

    • APMMichelle's avatar
      APMMichelle
      Experienced User
      1 year ago

      Thank you, we have now reversed the pays.

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