Forum Discussion

BineBarDining's avatar
BineBarDining
Experienced Cover User
2 months ago
Solved

Super Funds inactive message when making payment

I have for the last week tried to make my super payment. I keep getting the error message (MYOB Business)..."One or more super funds selected is inactive and can't accept payments".    I have gone ...
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  • Doreen_P's avatar
    Doreen_P
    2 months ago

    Hi there BineBarDining,

     

    For the first error message, "One or more super funds selected is inactive and can't accept payments", you can use the ATO Super Fund Lookup tool to check if the super is still active. It's also a good idea to contact the super fund directly to confirm their updated details. As for the second issue, "Looks like something went wrong with your payment: The ABN entered for your company is invalid", our support team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account, will be happy to assist you with this, as well as the first error message if needed.

     

    Cheers,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 months ago

Hi there BineBarDining,

 

For the first error message, "One or more super funds selected is inactive and can't accept payments", you can use the ATO Super Fund Lookup tool to check if the super is still active. It's also a good idea to contact the super fund directly to confirm their updated details. As for the second issue, "Looks like something went wrong with your payment: The ABN entered for your company is invalid", our support team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account, will be happy to assist you with this, as well as the first error message if needed.

 

Cheers,

Doreen

  • BineBarDining's avatar
    BineBarDining
    Experienced Cover User
    2 months ago

    Hi Doreen, yes I have done both of those options. I have used the lookup tool and looked on every fund's website to confirm the USI / SPIN / ABN. I have made all the changes and still the error. I will try Live Chat again, I did try this on Friday and got nowhere with it. I will submit a support case in the hope I get a reply sooner rather than later.

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