AccountRight Emails for statements not being sent.
When emailing a large group of statements 60 or more AccountRight will only show 10 or 15 emails in sent emails. There are no indicators to say emails were "rejected, marked as spam, or bounced, or pending". Customers contact us to say they are not receiving statements when we send every week. I tried sending small groups of 20 or less and MYOB will only select randomly approximately 8 shown as sent. When sending statements for a supermarket chains to one email address MYOB will only select a handfull of maybe 4 when all stores (40 plus) in the group have the same email adress. I checked our internet speed and we have 54 mbps download and 18 upload which is a fast service. The isse have been present before and after the new AccountRight update 15th May.
Failed to load Payables reconciliation with tax report
Hi there, I can't seem to be able to load a payable rec report past the 23rd May 2025. I have tried to clear cache and browsing data, and I have saved my reports settings as suggested in previous post. Unfortunately the issue persists. Could you please help me? Thank youMake Supplier Terms functionality available for browser / MYOB Business
I've posted and replied to a few spots now on this. The broswer / MYOB business version does not have supplier terms functionality. This means using uploads is a very inefficient and excessively costly way of entering supplier bills. So we have to go backwards a number of steps, and use the desktop app to be able to get bills entered up cost effectively. Please fix this up, I find it hard to believe that this functionality was not implemented from the get-go of launching the browser based system, which I firmly believe is the future....supplier terms when creating a bill - works on desktop - not on browser, why?
Hi, When we used desktop to convert files in in tray to a bill, the supplier terms pull from the card automatically. But when we use the browser to create a bill from uploads, it does not use the terms on the supplier card at all. This means when we use the browser to enter up bills, we have to manually adjust the term on every bill, which is a huge huge unnecessary time cost to running our business. Why is it doing this? is it my browser (note I have tried on different browsers and different devices and they all do the same) or is it some setting /somethings else? and is there a fix? (I sure hope so)
Removing payroll categories
I have a long list of payroll categories linked to my employees, due to a change in Award, as well as our timesheet system exporting codes I don't use. Please see attachment for example. There must be a way to remove these from regular pay runs. It says they can't be deleted if they've been used, but when there are items that are NEVER going to be used again, they make the screen so cluttered and hard to check for correct entries.... and when the financial year ticks over, I think the timesheet system will send a whole bunch more through. I don't need to delete them, just to be able to select which are active and inactive, and better still, which are relevant to each employee. Any suggestions?
