AccountRight Emails for statements not being sent.
When emailing a large group of statements 60 or more AccountRight will only show 10 or 15 emails in sent emails. There are no indicators to say emails were "rejected, marked as spam, or bounced, or pending". Customers contact us to say they are not receiving statements when we send every week. I tried sending small groups of 20 or less and MYOB will only select randomly approximately 8 shown as sent. When sending statements for a supermarket chains to one email address MYOB will only select a handfull of maybe 4 when all stores (40 plus) in the group have the same email adress. I checked our internet speed and we have 54 mbps download and 18 upload which is a fast service. The isse have been present before and after the new AccountRight update 15th May.302Views2likes13CommentsFailed to load Payables reconciliation with tax report
Hi there, I can't seem to be able to load a payable rec report past the 23rd May 2025. I have tried to clear cache and browsing data, and I have saved my reports settings as suggested in previous post. Unfortunately the issue persists. Could you please help me? Thank you131Views1like6CommentsMake Supplier Terms functionality available for browser / MYOB Business
I've posted and replied to a few spots now on this. The broswer / MYOB business version does not have supplier terms functionality. This means using uploads is a very inefficient and excessively costly way of entering supplier bills. So we have to go backwards a number of steps, and use the desktop app to be able to get bills entered up cost effectively. Please fix this up, I find it hard to believe that this functionality was not implemented from the get-go of launching the browser based system, which I firmly believe is the future....44Views1like2CommentsThe company file is currently backing up. You can sign on once the backup is complete.
Good Morning, I cannot log into my company file due to the following: The company file is currently backing up. You can sign on once the backup is complete. Please provide solution ASAP. I obviously need to access my file. Thanks.Solved92Views1like3CommentsBrowser Version - Supplier Credit Terms
I really like to enter my bills via the browser version of Accountright, however the supplier credit terms default to COD no matter what both the supplier card terms have or my default in the desktop version which is 30 days EOM, each bill I have to change manually. When I view the contacts on the browser version, I can't seem to even see the credit terms? am I doing something wrong?