Unable to delete web sales template
I made the mistake of thinking that the web templates might be usable now. Unfortunately we can't get one into a good format, so I am trying to remove it so we can just use the desktop template. How can you remove the last template for the web so that it stops appearing on top? "Default templates cannot be deleted. Make sure to change another template to default before attempting to delete this template"
Dashboard super balance incorrect
My AccountRight dashboard says I owe $206.67 in Super. I am 100% sure I don't owe this to anyone, particularly now we are paying super with each pay run. This file has been going for decades, and moved in 2018 from Reckon to MYOB, so it could be an old error that was never rectified (and never will be!). The dashboard would be much more useful if I could see each week that we are back to zero and I haven't missed paying the super on my pay run. Is there any way to clear this back to zero (and for bonus points see where the figure of $206.67 is coming from)?
GST Number not showing on invoices
Hi, I notice our GST number isnt showing on the invoices now im using the Browser and templates. I have tried clicking the GST number in the template settings and hitting save but nothing changes, I have tried using a different browser to do it as well. Im in NZ and we are meant to display our GST number.
User Access
Hi, We generally use AR, however I use the online portal too. We have just migrated to a new email address, and when we started doing it instead of changing my email for my login I created a new user. I have now got my email up and running, however I made the other user inactive as it didn't do what I needed it to, and now it has gone black and I cannot access it. It still has my new email address on it and I cannot get into it to remove, which means I cannot add my email address to my current profile as it thinks there is a duplicate. I currently use the "Admin" login as the files owner, and the "Admin2" is the one that I'm trying to delete. Please see screenshot below, the text is black and I cannot get into it. In our AR software this user is not there anywhere, only on our online profile. Is there someone within MYOB that can access it, or am I now stuck with an email address that I cannot use. Our current email that is attached to MYOB will be being closed once we have let the forwarding work for awhile and everyone has our new email. Many Thanks, Sharyn
Assist not uploading captured items to my account
I have uploaded receipts in the past without a problem with the new assist nothing uploads, have tried the email forwarding no success. Have uploaded new app still nothing, there is no prompt to transfer uploaded only a note asking if there are any more uploads to be added. I have signed into the account but there seems to be e prompt missing to actually upload the captured receipt
Incorrect Due Date Displayed on COD Supplier Bills
Hi, I've recently noticed what appears to be an issue with the due date being assigned to supplier bills. We received and uploaded a supplier invoice with: Invoice Date: 04/09/2026 Payment Terms/Due Date: C.O.D. However, after the bill was created in MYOB, the Bills List screen displayed a due date of 04/10/2026, effectively treating the invoice as being due 30 days from the invoice date. Because the bill appeared as not yet due, it remained unpaid. We only became aware of the issue when the supplier contacted us to follow up on payment. Could you please advise: Is this a known issue? Are there any settings within MYOB that could cause a COD invoice to be assigned a due date one month from the invoice date? Is there a way to ensure uploaded supplier invoices with COD terms default to the invoice date as the due date? I look forward to your advice. Thanks...MichelleEmailed invoices not showing on page - red line
Today I have had a customer reply to my invoice email that when you click on the View Full Invoice Details button in the email it takes you to the invoice in browser but the invoice isnt displayed, it just shows a cut off red line. See screenshot. I try opening and get the same issue from the email.TPAR
Hello trying to access TPAR Report -using reporting, TPAR that opens ok showing list of subcontractors all ok but when i click on the green create Taxable payments file nothing happens, is there a setting that i need to change or what please help rather important to resolve this also i have jsut called the support number but theres a 2 hour wait on the phone
