User Access
Hi, We generally use AR, however I use the online portal too. We have just migrated to a new email address, and when we started doing it instead of changing my email for my login I created a new user. I have now got my email up and running, however I made the other user inactive as it didn't do what I needed it to, and now it has gone black and I cannot access it. It still has my new email address on it and I cannot get into it to remove, which means I cannot add my email address to my current profile as it thinks there is a duplicate. I currently use the "Admin" login as the files owner, and the "Admin2" is the one that I'm trying to delete. Please see screenshot below, the text is black and I cannot get into it. In our AR software this user is not there anywhere, only on our online profile. Is there someone within MYOB that can access it, or am I now stuck with an email address that I cannot use. Our current email that is attached to MYOB will be being closed once we have let the forwarding work for awhile and everyone has our new email. Many Thanks, Sharyn
Emailed invoices not showing on page - red line
Today I have had a customer reply to my invoice email that when you click on the View Full Invoice Details button in the email it takes you to the invoice in browser but the invoice isnt displayed, it just shows a cut off red line. See screenshot. I try opening and get the same issue from the email.
TPAR
Hello trying to access TPAR Report -using reporting, TPAR that opens ok showing list of subcontractors all ok but when i click on the green create Taxable payments file nothing happens, is there a setting that i need to change or what please help rather important to resolve this also i have jsut called the support number but theres a 2 hour wait on the phoneNo bank account number shows on Statements
Is there a way to have my bank account number on my statements? I have had a look at the templates and cant see a way to add it (Browser). More than once I have been told there is no bank account number. The number is on the invoice I send out, but if I am sending out a separate statement at the end of month, some people will just receive that and want to pay online via internet banking.
Client Complaint re Unpaid Invoices
My client was complaining that the Unpaid Invoices Summary she received did not contain the pdf of the Statement or Invoice. She is the manager and has to approve and forward the pdf to her accounts person. So it didn't save me any time as I still had to physically email her what she was requesting. Can that feature be incorporated into the Summary? This is the screenshot she sent me. (They had changed their email address, so had not received previous invoices or Statement.) ThanksUnable to process pays - 3 hours and hung up on when calling
I completed the final pay on Friday for the year and lodged the STP, which was accepted. I can't process the first pay for this year, I've tried both browser and desktop, and neither will process. Browser gets get the red time out error message and the desktop just does $0 value with no transaction created. I've tried to call the support number and after 3 hours waiting on hold, I heard "you have 10 seconds" and then I was hung up on. I've tried putting in later periods and later payment dates and still nothing. I need to be processing this todayGST Number not showing on invoices
Hi, I notice our GST number isnt showing on the invoices now im using the Browser and templates. I have tried clicking the GST number in the template settings and hitting save but nothing changes, I have tried using a different browser to do it as well. Im in NZ and we are meant to display our GST number.
