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Sharyn91665's avatar
Sharyn91665
Cover User
3 days ago

User Access

Hi,

 

We generally use AR, however I use the online portal too.

 

We have just migrated to a new email address, and when we started doing it instead of changing my email for my login I created a new user.

 

I have now got my email up and running, however I made the other user inactive as it didn't do what I needed it to, and now it has gone black and I cannot access it. It still has my new email address on it and I cannot get into it to remove, which means I cannot add my email address to my current profile as it thinks there is a duplicate.

 

I currently use the "Admin" login as the files owner, and the "Admin2" is the one that I'm trying to delete.

 

Please see screenshot below, the text is black and I cannot get into it. In our AR software this user is not there anywhere, only on our online profile.

 

Is there someone within MYOB that can access it, or am I now stuck with an email address that I cannot use. Our current email that is attached to MYOB will be being closed once we have let the forwarding work for awhile and everyone has our new email.

 

Many Thanks,

 

Sharyn

 

 

browser

2 Replies

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 days ago

    Hi Sharyn91665,

     

    Thanks for the screenshot. It looks like Admin2 is an inactive Online admin in your online profile, rather than a user in the AccountRight file. As you’re the Owner, sign in to the online portal using Admin, then go to Settings > Users and permissions. Filter the list to Inactive and select Admin2. If the option is available, reactivate the user, then remove the user or update the email address so it’s no longer holding your new email. I’d avoid creating another user for now, and don’t change or delete the active Owner profile while this is being sorted. The Manage users guide has the steps for checking user status and managing access. If Admin2 stays black or can’t be opened, please contact MYOB through our Contact Us page. 

     

    Cheers,

    Doreen

  • Sharyn91665's avatar
    Sharyn91665
    Cover User
    2 days ago

    Hi Doreen,

     

    The screenshot is from that screen, even today it is still black.

     

    I shall do the contact us form and see where we go from there.

     

    Many Thanks

     

    Sharyn

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