User Access
Hi, We generally use AR, however I use the online portal too. We have just migrated to a new email address, and when we started doing it instead of changing my email for my login I created a ...
Forum Discussion
Hi Team,
Can someone from MYOB please contact me.
I have spoken to a team member on chat last week in regards to this and was told to wait for the MYOB team to action it.
However, I have now received and email today, stating that this has been closed. How can it be closed when it hasn't even been fixed, or a solution provided?
Many Thanks
Sharyn
Hi Sharyn91665,
I’m sorry for the confusion here, especially as you’re trying to get this sorted before the email address is retired. Although case 03299700 is showing as closed, your request is still being followed up by the relevant team. They’ll continue to update you once there’s progress with releasing the email address from the inactive Admin2 record. You don’t need to take any further action for now.
Once the email address has been released, you can update your login email by following our guide: Change login email address.
If you have any questions or further concerns, please reach out to our live chat support through our virtual assistant, MOCA, or submit another support case and mention case 03299700 so it can be linked to the existing request.
Regards,
Sai
