User Access
Hi, We generally use AR, however I use the online portal too. We have just migrated to a new email address, and when we started doing it instead of changing my email for my login I created a new user. I have now got my email up and running, however I made the other user inactive as it didn't do what I needed it to, and now it has gone black and I cannot access it. It still has my new email address on it and I cannot get into it to remove, which means I cannot add my email address to my current profile as it thinks there is a duplicate. I currently use the "Admin" login as the files owner, and the "Admin2" is the one that I'm trying to delete. Please see screenshot below, the text is black and I cannot get into it. In our AR software this user is not there anywhere, only on our online profile. Is there someone within MYOB that can access it, or am I now stuck with an email address that I cannot use. Our current email that is attached to MYOB will be being closed once we have let the forwarding work for awhile and everyone has our new email. Many Thanks, Sharyn
Emailed invoices not showing on page - red line
Today I have had a customer reply to my invoice email that when you click on the View Full Invoice Details button in the email it takes you to the invoice in browser but the invoice isnt displayed, it just shows a cut off red line. See screenshot. I try opening and get the same issue from the email.
TPAR
Hello trying to access TPAR Report -using reporting, TPAR that opens ok showing list of subcontractors all ok but when i click on the green create Taxable payments file nothing happens, is there a setting that i need to change or what please help rather important to resolve this also i have jsut called the support number but theres a 2 hour wait on the phone
Client Complaint re Unpaid Invoices
My client was complaining that the Unpaid Invoices Summary she received did not contain the pdf of the Statement or Invoice. She is the manager and has to approve and forward the pdf to her accounts person. So it didn't save me any time as I still had to physically email her what she was requesting. Can that feature be incorporated into the Summary? This is the screenshot she sent me. (They had changed their email address, so had not received previous invoices or Statement.) ThanksNo bank account number shows on Statements
Is there a way to have my bank account number on my statements? I have had a look at the templates and cant see a way to add it (Browser). More than once I have been told there is no bank account number. The number is on the invoice I send out, but if I am sending out a separate statement at the end of month, some people will just receive that and want to pay online via internet banking.Unable to process pays - 3 hours and hung up on when calling
I completed the final pay on Friday for the year and lodged the STP, which was accepted. I can't process the first pay for this year, I've tried both browser and desktop, and neither will process. Browser gets get the red time out error message and the desktop just does $0 value with no transaction created. I've tried to call the support number and after 3 hours waiting on hold, I heard "you have 10 seconds" and then I was hung up on. I've tried putting in later periods and later payment dates and still nothing. I need to be processing this today
Item Report Missing Custom Options
I am trying to run a report of our Items that shows both Custom List and Custom Field areas. There seems to be no option to do this in the Online version. When I run it from the Desktop version it adds Inactive Items even though they have been deselected and also skips hundreds of items. Can anybody help? Thanks
MYOB payment on hold
Hi there, I recently sent an invoice to a customer, and he paid online with his credit card by clicking the MYOB pay online button. However, I could see there are transaction records of his payment (Found in the find transaction function), whereas there is no related deposit in bank feeds. At the end, I found that MYOB still "processes" such a payment. Could anyone explain to me the possible reasons why MYOB still "processes" the payment even though the customer finalised the payment last week? Kind regards, JohnMatching supplier payments to bank feeds
Im new to MYOB, what am I doing wrong. I am using AccountRight Web Version. I enter the purchase: Purchases | Enter Purchase Record Payment: Purchases | Record Supplier Payment | Tick Electronic Payment Create Payment: Banking | Prepare Electronic Payment When the payment then displays on the Bank Feed I am unable to allocate it, there is no batch payment. My Bank Feed is currently full on transactions that I am unable to match and allocate.
