Hello
trying to access TPAR Report -using reporting, TPAR that opens ok showing list of subcontractors all ok but when i click on the green create Taxable payments file nothing happens, is there a setting that i need to change or what please help rather important to resolve this also i have jsut called the support number but theres a 2 hour wait on the phone
Hi Oni,
That’s definitely a bit odd if nothing’s happening when you click the green Create Taxable Payments File button. Have you tried clearing your browser cache first? That can sometimes help fix strange behaviour like this. If nothing changes after that, a good next step would be to open the file in the AccountRight desktop version and try creating the TPAR file there instead of through the browser.
If it still won’t generate from desktop, our team will need to take a closer look at the file. You can either wait for the team to get back to you on your case, or contact them directly by phone or through live chat using our virtual assistant, MOCA.
Cheers,
Princess
Hello Princess,
I have done what you advised to clear browser cache, but unfortunately this still left me with the same problem clicking the green button to create the TP File and nothing happens .
So i did manage on desktop no issues there, but i would like MYOB team to take a closer look at why this happens on the browser and hopefully have this matter rectified.
*I have two other companies and I can click and create TP file with no issues.
can this be actioned please
thanks
Oni
Hi Oni,
Thanks for confirming that. As Princess mentioned, this will need to be looked into by support.
Because the file works on desktop but not in the browser, and your other company files aren’t having the same issue, it looks like something that needs further checking from our support team.
If you’ve already raised a case, please let the team continue with that investigation. You can also reach out to the live chat team through MOCA, our virtual assistant.
Regards,
Genreve
