Card File Error

[Emma14]

Hi I'm struggling to open one of our employees card files and enter any information in MYOB for them.

Are you able to assist?

[Melisa_D]

Hi @Emma14, 

Thanks for your post and welcome to the Community Forum ! We have a script that we can run over the file to fix this, can you please confirm the last 4 digits of your product serial number and File ID (This can be found by going to Help > About MYOB AccountRight) so I can have this arranged. 

[Emma14]

Hi Melisa,

Thanks for replying! The serial number ends in 8063 and the company ID number is 1

[Melisa_D · Accepted solution]

Hi @Emma14, 

Thanks for that ! I've had the script run over the file, if you sign out and sign back in you should be able to open those cards now. 

Do let me know how you go. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[Emma14]

Thanks Melisa, that's working now!