Entitlement balances summary report reporting incorrect balances to employee card file

[Laura85]

Hi there,

Can you please advise what I should do if an employee has a zero balances in her card details in MYOB (this is correct) but Entitlement Balance Report has hours for this employee. 

I can't run any of my Annual Leave movements for the month as I use the report for this adjustment entry!

Thank you in advance!

[Sam_R]

Hi @Laura85,

Thank you for your post.

I would generally refer to the card file balance for the accurate figures, however, when you are running the entitlement balance report, are you running this YTD? 

[Laura85 · Accepted solution]

The problem arose from re-activation of an employee - had to get my file fixed by the MYOB Support. Known issue apparently.